Darshana Patel
Auckland,AUK
Overview
5
5
years of professional experience
Work History
Online Order Supervisor
Shosha Mason Online Limited
Penrose, Auckland
03.2023 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Receiving orders inventories in POS system
- Processing Quality Check
- Processing returns for orders
- Arranging online orders from the stores
Pharmacy Assistant
Chemist warehouse
Newlyn, Auckland
03.2021 - 01.2023
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Greeted customers upon arrival at the pharmacy counter.
- Participated in staff meetings discussing new developments within the pharmacy profession.
- Counted and balanced cashier drawers.
Shift Manager
Macdonald
St Luke's, Auckland
03.2019 - 02.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Provided coaching and guidance to team members when necessary to improve performance.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Education
Hotel Management
Gujarat University
Ahmedabad08-2014
Bachelor of Arts -
Gujarat University
Ahmedabad06-2012
Skills
- Staff Management
- Schedule development
- Inventory Control
- Training and mentoring
- Complex Problem-Solving
- Staff Discipline
- Waste Reduction
- Financial Management
- Process Monitoring and Improvement
- Employee Motivation
References
References available upon request.
Timeline
Online Order Supervisor
Shosha Mason Online Limited
03.2023 - Current
Pharmacy Assistant
Chemist warehouse
03.2021 - 01.2023
Shift Manager
Macdonald
03.2019 - 02.2021
Hotel Management
Gujarat University
Bachelor of Arts -
Gujarat University