Overview
Work History
Education
Skills
References
Timeline
Generic

Darshana Patel

Auckland,AUK

Overview

5
5
years of professional experience

Work History

Online Order Supervisor

Shosha Mason Online Limited
Penrose, Auckland
03.2023 - Current
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Receiving orders inventories in POS system
  • Processing Quality Check
  • Processing returns for orders
  • Arranging online orders from the stores

Pharmacy Assistant

Chemist warehouse
Newlyn, Auckland
03.2021 - 01.2023
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Provided guidance on the selection of over-the-counter medications and supplements.
  • Greeted customers upon arrival at the pharmacy counter.
  • Participated in staff meetings discussing new developments within the pharmacy profession.
  • Counted and balanced cashier drawers.

Shift Manager

Macdonald
St Luke's, Auckland
03.2019 - 02.2021
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.

Education

Hotel Management

Gujarat University
Ahmedabad
08-2014

Bachelor of Arts -

Gujarat University
Ahmedabad
06-2012

Skills

  • Staff Management
  • Schedule development
  • Inventory Control
  • Training and mentoring
  • Complex Problem-Solving
  • Staff Discipline
  • Waste Reduction
  • Financial Management
  • Process Monitoring and Improvement
  • Employee Motivation

References

References available upon request.

Timeline

Online Order Supervisor

Shosha Mason Online Limited
03.2023 - Current

Pharmacy Assistant

Chemist warehouse
03.2021 - 01.2023

Shift Manager

Macdonald
03.2019 - 02.2021

Hotel Management

Gujarat University

Bachelor of Arts -

Gujarat University

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Darshana Patel