Darshana Prasanna Gunathilaka Pathira Athukoralalage
33 Croydon Street, Karori,WGN
Summary
Customer Service Professional with 19+ years of experience under the Sri Lanka Immigration & Immigration border control system. Skilled in conflict resolution, problem-solving, and delivering exceptional customer service. Committed to providing a positive customer experience.
Overview
20
20
years of professional experience
Work History
Senior Customer Support & Implementation Engineer
Informatics International Limited, Bandaranayake International Airport
03.2006 - 11.2025
- Lead the deployment of new systems and technology, ensuring they are configured and integrated into Border, Interpol, ETA.
- Provide advanced troubleshooting and support for complex system issues, both proactively and reactively.
- Perform regular system updates, patches, and upgrades to ensure optimal performance and security.
- Create and maintain comprehensive documentation of system configurations, processes, SRS and user guides.
- Work with cross-functional teams (such as developers, network engineers, and business analysts) to ensure system alignment with business needs.
- Develop and deliver training sessions for users and junior engineers to enhance their understanding the systems.
- Analyze system performance metrics and implement improvements to enhance efficiency and effectiveness.
Education
Diploma - Computer programming
Sri Lanka College for Information Technology
01.2002
Diploma - Computer Networking & Computer Hardware
MIPCO Engineers (Pvt) Ltd
12.2000
Diploma - computer studies
IDM Computer Studies
12.1998
Skills
- Teamwork
- Communication
- Time management
- Problem-solving
- Interpersonal skills
- Attention to detail
- Creativity
- Leadership
- Adaptability
- Work ethic
Languages
English
Timeline
Senior Customer Support & Implementation Engineer
Informatics International Limited, Bandaranayake International Airport
03.2006 - 11.2025
Diploma - Computer Networking & Computer Hardware
MIPCO Engineers (Pvt) Ltd
Diploma - Computer programming
Sri Lanka College for Information Technology
Diploma - computer studies
IDM Computer Studies