My productivity is now exceeding the team average, and I have maintained consistency in my approach. Beyond performance measures, in addition to my uplift in productivity, I have shown a greater commitment to transformation.
I have received direct compliments from customers, partners, and leadership who have appreciated my proactive support and professionalism. Receiving multiple recognitions (Mātāpono) from partners and from leadership is evident.
- Kia mau - We own it
- Kia Tapatahi - We win together
These represent a significant step forward and show a genuine commitment to meeting customer needs.
Since the last seven months, I have maintained full compliance with no AML or QA failures (100% QA), demonstrating the ability to apply learnings and strengthen my risk discipline.
I have increasingly become a reliable member of the team, trusted both by peers and leaders. In recent months, I have been asked to step up and take on greater responsibility, including supporting the clearance of final journeys, and taking on overtime when required. I have also been entrusted with covering my peers' work during periods of leave and have carried out this responsibility consistently and effectively.
I actively review functions and processes for improvement opportunities, and I take ownership in this space. Importantly, I have begun volunteering for projects and expressing a desire to contribute to change initiatives that create positive results across the board. This proactive engagement marks a noticeable shift in my impact within the entire onboarding team.
References Available Upon Request