Darshi Wewalage
Auckland,AUK
Summary
My productivity is now exceeding the team average, and I have maintained consistency in my approach. Beyond performance measures, in addition to my uplift in productivity, I have shown a greater commitment to transformation.
I have received direct compliments from customers, partners, and leadership who have appreciated my proactive support and professionalism. Receiving multiple recognitions (Mātāpono) from partners and from leadership is evident.
- Kia mau - We own it
- Kia Tapatahi - We win together
These represent a significant step forward and show a genuine commitment to meeting customer needs.
Since the last seven months, I have maintained full compliance with no AML or QA failures (100% QA), demonstrating the ability to apply learnings and strengthen my risk discipline.
I have increasingly become a reliable member of the team, trusted both by peers and leaders. In recent months, I have been asked to step up and take on greater responsibility, including supporting the clearance of final journeys, and taking on overtime when required. I have also been entrusted with covering my peers' work during periods of leave and have carried out this responsibility consistently and effectively.
I actively review functions and processes for improvement opportunities, and I take ownership in this space. Importantly, I have begun volunteering for projects and expressing a desire to contribute to change initiatives that create positive results across the board. This proactive engagement marks a noticeable shift in my impact within the entire onboarding team.
Overview
22
22
years of professional experience
Work History
Financial Crime Operations - Associate - Onboarding
Bank of New Zealand
Auckland, NZ
01.2022 - Current
- Experience in analyzing all complex structures and entity types for onboarding, making sure they are fully compliant with all controls and regulations (Sanction and AML/CFT High Risk Industries and ANZSIC codes).
- Play an important part in ensuring that we keep the Bank and our customers safe, and that we meet our legislative obligations.
- Provide expert and valued advice to support customers (internal and external) while undertaking required customer due diligence activities, and delivering excellent communication.
- Keep up with process updates and leaning into change, collating a variety of content sources via Te Kete and note-taking.
- Sole Cyber Ambassador for the centralized onboarding team - 2023 to date.
Customer Solution Advisor
Bank of New Zealand
Auckland, NZ
03.2019 - 01.2022
- Provided expert and valued advice to support customers (internal and external) and build trust while engaging and inspiring others through clear and persuasive communication.
- Continued to perform effectively in highly stressful and ambiguous circumstances and met SLA all time.
- Handled customer complaints and criticism constructively being customer obsessed.
Team Member - Lending Services Security Maintenance
Bank of New Zealand
Auckland, NZ
05.2018 - 03.2019
- Gained experience maintaining of existing and new securities (mortgages and guarantees. etc.) for both the Partners & Retail Lending Teams.
- As per Online Requests (OLIs) coming through after Doc Prep process, load new securities to the Bank Information System (BIS) as proposed securities while making sure all the required facilities and other securities are linked to the loaded securities.
- Performed 4 eye check for all the daily Draw Downs of Retail team while making sure drawn loans consist of the right amounts, right account numbers and whether they are linked to the securities on Loan docs.
Receptionist/Administrator
Southpac Trucks
Manukau, NZ
01.2018 - 02.2018
- Performed day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Daily Banking.
- Prepared bills receivable, invoices and bank deposits.
- Maintained high degree of accuracy and attention to detail.
Customer Service Representative
Auckland Transport
Britomart, NZ
01.2017 - 04.2017
- Responsible for granting all types of travel concessions on AT Hop cards.
- Verify Customer details and grant all types of travel concessions accordingly and processed data.
- Extensive data entry and data processing, dealing with disputed transactions, claim administration and Journey planning.
- I became an expert on Microsoft Office, SAP and CRM.
Data Analyst
Parsec Ltd.
Rotherham, UK
01.2012 - 01.2014
- Analyzed complex data sets to identify trends and inform decision-making processes.
- Developed and maintained dashboards to visualize key performance indicators for stakeholders.
Retail Manager
Londis
Southgate, UK
01.2007 - 01.2010
- Managed daily store operations and ensured optimal customer service standards.
- Trained and supervised staff to maintain high performance and engagement levels.
Assistant Manager, Quality Assurance & Quality Control
MAS Holdings, Silueta Ltd
, Sri Lanka
01.2004 - 01.2007
- Company Overview: MAS is a $1.6 billion conglomerate and is positioned as one of the world's most recognised Design-to-Delivery Solution Providers in the realm of Apparel and Textile Manufacturing.
- Supervised technical staff & Led QA team of nine Quality Supervisors.
- Was responsible for recording, analysing and distributing statistical information through SAP system.
- Made complex decisions specifying quality requirements of raw materials and end products liaising with customers and suppliers.
- Oversaw determining, negotiating and agreeing on in-house quality procedures, standards and specifications.
- Set up standard samples in all areas of manufacturing and ensured that all production related claims made by customers were analysed properly.
- Assisted quality manager conducting meetings and produced minutes.
- Silueta (Pvt.) Ltd was awarded the ISO 9001:2015 certification, for the first time in the history of the apparel industry in Sri Lanka.
- MAS is a $1.6 billion conglomerate and is positioned as one of the world's most recognised Design-to-Delivery Solution Providers in the realm of Apparel and Textile Manufacturing.
Education
Post Graduate Diploma in Applied Management (PGDipBus) -
Eastern Institute of Technology (EIT)
Auckland, New Zealand01.2016
MASTER OF BUSINESS ADMINISTRATION (MBA) -
UNIVERSITY OF SUNDERLAND
UK01.2011
Advance Professional Post Graduate Diploma in Management Studies (PGDipBus) -
OXFORD HOUSE COLLEGE
OXFORD CIRCUS, LONDON, UK01.2009
National Diploma In Technology (INDUSTRIAL ENGINEERING) -
UNIVERSITY OF MORATUWA
SRI LANKA01.2004
Skills
- Excellent oral & written communication skills
- Competent in using technology simultaneously
- Self-management skills
- Planning and organizing skills
- Problem solving skills
- Presentation and report writing skills
- Analytical skills
- Competent numerical skills
Timeline
Financial Crime Operations - Associate - Onboarding
Bank of New Zealand
01.2022 - Current
Customer Solution Advisor
Bank of New Zealand
03.2019 - 01.2022
Team Member - Lending Services Security Maintenance
Bank of New Zealand
05.2018 - 03.2019
Receptionist/Administrator
Southpac Trucks
01.2018 - 02.2018
Customer Service Representative
Auckland Transport
01.2017 - 04.2017
Data Analyst
Parsec Ltd.
01.2012 - 01.2014
Retail Manager
Londis
01.2007 - 01.2010
Assistant Manager, Quality Assurance & Quality Control
MAS Holdings, Silueta Ltd
01.2004 - 01.2007
Post Graduate Diploma in Applied Management (PGDipBus) -
Eastern Institute of Technology (EIT)
MASTER OF BUSINESS ADMINISTRATION (MBA) -
UNIVERSITY OF SUNDERLAND
Advance Professional Post Graduate Diploma in Management Studies (PGDipBus) -
OXFORD HOUSE COLLEGE
National Diploma In Technology (INDUSTRIAL ENGINEERING) -
UNIVERSITY OF MORATUWA
References
References Available Upon Request