Darwin Boac
Tawa,WGN
Summary
Proactive professional with almost a decade of experience and a proven knowledge of customer driven management, entrepreneurial leadership and long-range planning. Aiming to leverage my abilities to successfully fill IT role at your company.
Overview
14
14
years of professional experience
Work History
Installer/Contractor
Wellington Continuous Spouting
10.2022 - 03.2024
- Operated tools, equipment and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Calculated materials and time needed for each job.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Inspected installations to check for functionality and maintain customer satisfaction
- Completed troubleshooting of malfunctions and diagnosed issues
- Operated tools, equipment, and machinery according to safety standards
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Enhanced customer satisfaction by providing timely and accurate installations.
Builder/Contractor
Just One Maintenance Ltd
11.2021 - 03.2024
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Completed accurate material and labor estimates for jobs with budgets.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Met with designers and engineers to address conflicts and reach appropriate solutions.
- Reduced building costs through the negotiation of better deals with suppliers, resulting in significant savings for clients.
Installer
Three65 Spouting Ltd
05.2018 - 03.2022
- Built strong relationships with suppliers and key customers to secure competitive products and prices
- Developed company budgets and performed audits to meet long-term financial goals
- Identified safety risks and precautions required to eliminate risks
- Built variety of items from assembly drawings or written instructions
- Enforced established production standards to help production schedules
- Met production goals while maintaining quality standards for project.
- Used instrumentation for measurements and diagnostics.
- Disassembled equipment to gain access to defects.
- Conferred with customers to determine nature of problems or explain repairs
- Maintained stock of parts to decrease downtime on waiting for necessary parts
- Used precision instruments to measure parts for wear.
- Computed cost estimates for labor and materials.
- Utilized gauges and tracing lathes to verify and adjust alignments and dimensions of parts
- Cut materials to specified sizes for installation with power saws and cutters
- Prepared estimates in accordance with prescribed instructions or directions of supervisor.
Operations Manager
Three65 Spouting Ltd
05.2021 - 10.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Developed systems to track and log work issues.
- Increased profit by streamlining operations.
Customer Service Specialist
Inland Revenue
11.2017 - 05.2018
- Corrected problems or defects by adjusting, repairing or replacing parts or units
- Explained company offerings to promote products and services to clients
- Used standard hand and specialized tools to install equipment, performing tests for proper operation
- Contacted customers prior to date of scheduled installations to verify appointments
- Follow the Inland Revenue IRKB resource at all time on all calls to ensure correct, accurate and up to date information and advice is given to customers
- Established and understood customer needs to facilitate first contact solution and identify opportunities to add value for the customers
- Meet and exceed CSR KPIs
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Conferred with customers by telephone or in-person to provide product or service information
- Navigated multiple computer systems and applications and utilized search tools to find information
- Processed customer adjustments to maintain financial accounts
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
IT Technician
SCRIBZ
03.2010 - 09.2015
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
Education
Post-Graduate Diploma - Information Technology
Eastern Institute of Technology
Napier, Hawkes Bay03.2018
Bachelor of Science (B.S) - Information Technology
Saint Louis University
Baguio City, Philippines10.2007
Skills
- Knowledge in Xero
- Highly knowledgeable in administering and supporting Windows Operating Systems
- Highly experienced in Microsoft Office Applications
- Knowledge in Turbo Pascal and Visual Basic
- Good knowledge of technical infrastructure and integration technologies
- Knowledge of following technologies: CCTV, access control, video analytics, video storage and archiving
- Network experience includes network switch technologies and configuration, WAN, LAN and firewall
- Highly experience in Microsoft Word, Excel and other Microsoft Office Applications
- Workflow implementation
- Project estimation
- Cost optimization
- Knowledge of health and safety procedures on building sites
Reference
Joseph Han Wei Teh , Quest on Petone / Just One Maintenance Ltd
Franchise Director / Director
021 505 641
josephhanwei.teh@gmail.com
Tim Jones, Continuous Group Wellington
Operations Manager
021 385 600
tim.jones@continuous.co.nz
Timeline
Installer/Contractor
Wellington Continuous Spouting
10.2022 - 03.2024
Builder/Contractor
Just One Maintenance Ltd
11.2021 - 03.2024
Operations Manager
Three65 Spouting Ltd
05.2021 - 10.2021
Installer
Three65 Spouting Ltd
05.2018 - 03.2022
Customer Service Specialist
Inland Revenue
11.2017 - 05.2018
IT Technician
SCRIBZ
03.2010 - 09.2015
Post-Graduate Diploma - Information Technology
Eastern Institute of Technology
Bachelor of Science (B.S) - Information Technology
Saint Louis University
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