Dashae Kelleher
Summary
Proven team builder and fast learner, I excelled at Sudima Hotel by enhancing customer satisfaction through efficient dispute resolution and personalized service. Skilled in guest communication and time management, I significantly contributed to seamless operations across diverse roles, from guest services to traffic control, demonstrating adaptability and a commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Services Agent
Sudima Hotel
10.2022 - 05.2024
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Greeted g uests upon arrival by providing warm welcome.
Airline Customer Service Agent
Swissport
07.2022 - 11.2023
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Check in passengers
- Set up and scan passport for boarding
- Baggage handling
Chilled and Frozen Foods Assisant
New World
03.2020 - 06.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted customers in with friendliness and professionalism.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Maintained food safety standards by properly storing perishable items and moni toring expiration dates.
Meat Process Worker
AFFCO New Zealand Ltd - Moerewa
11.2019 - 01.2020
- Demonstrated adaptability by quickly adjusting to changes in work schedules or job assignments based on fluctuating production demands.
- Assisted in the training of new staff, providing guidance on proper procedures and equipment handling techniques.
- Increased overall productivity with thorough equipment maintenance, timely cleaning, and regular sharpening of tools.
- Check and inspect carcasses
- Scan and push carcasses into chillers in right sizes and weight
- Offal
Traffic Controller
AWF
07.2016 - 02.2018
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Set up and pack down cones, signs ect.
Education
No Degree - Health Sciences
NZMA
Manukau, NZ07-2020
High School Diploma -
Te Kura Kaupapa Maori O Kaikohe
Kaikohe, NZ12-2016
Skills
- Guest communication
- Customer relations
- Fast learner
- Communication Skills
- Time management
- Hard working
- Reliable
- Team building
Certification
Certificate in Health Science Level 4 (Completed)
- Full NZ Driver's License
Languages
Maori
Full Professional
tagalog
Professional Working
English
Native or Bilingual
Timeline
Guest Services Agent
Sudima Hotel
10.2022 - 05.2024
Airline Customer Service Agent
Swissport
07.2022 - 11.2023
Chilled and Frozen Foods Assisant
New World
03.2020 - 06.2022
Meat Process Worker
AFFCO New Zealand Ltd - Moerewa
11.2019 - 01.2020
Traffic Controller
AWF
07.2016 - 02.2018
No Degree - Health Sciences
NZMA
High School Diploma -
Te Kura Kaupapa Maori O Kaikohe
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