DAVE JOHN E. CASTILLO
Manukau,AUK
Summary
Aspiring Front Desk Agent with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Operator
Team Gobal Express
Otahuhu, AUK
10.2023 - Current
- Conducted regular safety inspections, promoting compliance with health standards and regulations.
- Coordinated inbound and outbound shipments, optimizing loading and unloading processes.
- Collaborated with team members to resolve logistical challenges and streamline operations effectively.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
Food and Beverage Attendant
Shangri-La The Fort
Bonifacio Global City, Makati, Philippines
08.2022 - 12.2022
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Assisted in food and beverage preparation, maintaining quality standards and presentation.
- Maintained cleanliness and organization of dining areas, adhering to safety regulations.
- Collaborated with team members to streamline service efficiency during peak hours.
Travel Agent Assistant
Rajah Travel Corporation
Makati, Philippines
10.2021 - 11.2021
- Assisted clients in selecting travel packages based on preferences and budget considerations.
- Coordinated travel arrangements, including flights, accommodations, and transportation services.
- Utilized booking software to manage reservations and ensure accuracy of itineraries.
- Supported team members in administrative tasks, enhancing overall office productivity.
Internship Student
PTC Aviation Training Center
Paranaque, Philippines
09.2021 - 10.2021
- Demonstrated safety protocols and emergency procedures to ensure passenger well-being.
- Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
- Conducted pre-flight checks on safety equipment and emergency supplies for compliance.
- Gained knowledge of airline policies and procedures, enhancing overall team effectiveness.
Internship Student
Hue Hotel
Palawan, Philippines
03.2020 - 05.2020
- Assisted in daily front desk operations, enhancing guest check-in and check-out experiences.
- Collaborated with housekeeping to maintain cleanliness and organization throughout the hotel.
- Gained proficiency in hotel management software for booking and billing processes.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Education
International Tourism And Hospitality Management
Lyceum of The Philippines University Batangas
Batangas City07-2022
TVL - Culinary Arts
STI Batangas
Batangas City01-2018
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Lord Immanuel Institute Foundation Inc.
Batangas01-2016
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Lobo Elementary School
Batangas01-2012
Bachelor of Arts - Internation Tourism And Hospitality Management
Lyceum of The Philippines University
Batangas City, Philippines07-2022
Skills
- Teamwork orientation
- Communication Skill
- Guest relations
- Problem-solving
- Reservation management
Certification
- NCII IN FRONT OFFICE SERVICES
- NCII IN FOOD AND BEVERAGE SERVICES
- NCII IN TOUR GUIDING SERVICES
Languages
Filipino
English
Timeline
Warehouse Operator
Team Gobal Express
10.2023 - Current
Food and Beverage Attendant
Shangri-La The Fort
08.2022 - 12.2022
Travel Agent Assistant
Rajah Travel Corporation
10.2021 - 11.2021
Internship Student
PTC Aviation Training Center
09.2021 - 10.2021
Internship Student
Hue Hotel
03.2020 - 05.2020
TVL - Culinary Arts
STI Batangas
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Lord Immanuel Institute Foundation Inc.
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Lobo Elementary School
International Tourism And Hospitality Management
Lyceum of The Philippines University Batangas
Bachelor of Arts - Internation Tourism And Hospitality Management
Lyceum of The Philippines University