Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Dave Perry

The Gardens,Auckland

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.


Excellent technical background and hands on knowledge and skills. Motivated individual with vast experience in customer service and sales. Reliable, detail orientated and ability to work autonomously.


Overview

33
33
years of professional experience

Work History

Account Manager

Hafele NZ
08.2016 - Current
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
  • Manage vast technical hardware product range
  • Provide pricing for customer quotes and tenders
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Liaised between account holders and various departments
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Managed book of business worth $3M+ across 300+ accounts

Territory Manager

Icon NZ Ltd
01.2015 - 08.2016
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases

Sales Representative

Artia NZ Ltd
01.2010 - 01.2015
  • Provide pricing for customer quotes and tenders
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Developed and delivered engaging sales presentations to convey product benefits
  • Organized sales paperwork, presented proposals and finalized contracts
  • Attended advanced training sessions and conferences to increase product knowledge and productivity

Customer Account Manager

Espies NZ Ltd
01.2009 - 11.2009
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
  • Evaluated customers' potential needs to make appropriate recommendations
  • Creating cabinet bill of materials/quoting/estimating from architectural drawings/specified plans
  • Provide sales support to Sales Manager and Sales Consultant
  • Processing of credit/quality issues
  • Invoicing of jobs on completion
  • Attend to walk in customers in showroom

Internal Sales

Hettich International
11.2007 - 12.2008
  • Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations
  • Identified consumer interests and key market identifies for new accounts
  • Researched and identified possible new accounts for sales development.
  • Ensure customer orders are processed in timely, efficient and accurate manner
  • Processing of quotations for customers requirements/interpret technical drawings where required.
  • Attend to walk in customers in showroom

Showroom Sales

Hafele NZ Ltd
07.2005 - 10.2007
  • Greeted customers, helped locate merchandise and suggested suitable options. First point of contact for retail/trade
  • Answered customer questions about products and services, helped locate merchandise and promoted key items
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Listened to customer needs and desires to identify and recommend optimal products
  • Showroom display maintenance
  • Backup for internal sales department

Internal Sales

Hafele NZ Ltd
06.2003 - 07.2005
  • Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations
  • Provide additional technical support to Customer Services Manage.
  • Researched and identified possible new accounts for sales development
  • Teamed with partners to close deals for sales development
  • Listened to customer needs and desires to identify and recommend optimal products
  • Ensure customer orders are processed in a timely, efficient and accurate manner
  • Provide hardware technical assistance to customer as required

Internal Sales

Carters East Tamaki
01.2000 - 06.2003
  • First point of contact for customer enquiries via, telephone, fax and electronic.
  • Ensure customer orders are processed in a timely, efficient and accurate manner.
  • Processing of quotations for customers requirements/interpret technical drawings.
  • Provide building product technical assistance to customers.
  • Order of stock items.
  • Processing of credit/quality issues.
  • Listened to customer needs and desires to identify and recommend optimal products.

Retail Tool Sales

Bunnings/Hardware House
01.1999 - 12.1999
  • Maximized revenue opportunities by encouraging upsells and promoting optimal services, boosting overall sales
  • Inspected and tested tools to locate worn and damaged parts and malfunctions
  • Managed retails showroom area - displays, stock and merchandising
  • Point of Sale
  • Quotes
  • Resolved customer disputes to maintain positive relationships and increase customer base

Kitchen/Cabinet Maker

Robinson Furniture/Kitchen Craft/Vogue Kitchens
01.1991 - 01.1999
  • Installed hardware such as drawers, hinges, sliding and folding, innerware and handles etc
  • Installation understanding
  • Repaired cabinets and cabinet parts
  • Blueprint design understanding
  • Production/manufacture of commercial furniture to architecturally specified plans
  • Interpret technical drawings/create cuttings list of jobs
  • Installations of cabinets/commercial furniture on site
  • Tradesman
  • Company Health and Safety Representative

Education

Certificate in Reprensative Sales - Sales

Manukau Insititute of Technology
Auckland

Skills

  • Account Management
  • Time Management
  • Issue Resolution
  • Product and Service Sales
  • Trade Requirements
  • Microsoft Office 365 Suite
  • Sales Reporting
  • Verbal and Written Communication
  • Territory Sales Experience
  • Cabinet Making/Trade Experience

Hobbies

Mountain Biking

Tramping 

Music

Timeline

Account Manager

Hafele NZ
08.2016 - Current

Territory Manager

Icon NZ Ltd
01.2015 - 08.2016

Sales Representative

Artia NZ Ltd
01.2010 - 01.2015

Customer Account Manager

Espies NZ Ltd
01.2009 - 11.2009

Internal Sales

Hettich International
11.2007 - 12.2008

Showroom Sales

Hafele NZ Ltd
07.2005 - 10.2007

Internal Sales

Hafele NZ Ltd
06.2003 - 07.2005

Internal Sales

Carters East Tamaki
01.2000 - 06.2003

Retail Tool Sales

Bunnings/Hardware House
01.1999 - 12.1999

Kitchen/Cabinet Maker

Robinson Furniture/Kitchen Craft/Vogue Kitchens
01.1991 - 01.1999

Certificate in Reprensative Sales - Sales

Manukau Insititute of Technology

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Dave Perry