Davender Singh
Auckland,New Zealand
Summary
Experienced customer service professional with a strong background in both fast-paced call centre environments and retail food management. Handling customer inquiries, resolving complaints, and leading teams to deliver excellent service. As an Assistant Manager at KFC in Auckland, I developed strong leadership, team coordination, and problem-solving skills while ensuring smooth daily operations. In my call centre role, I improved customer satisfaction by providing clear, friendly support across phone and digital channels. Reliable, calm under pressure, and committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Assistant Manager
KFC Greenlane
11.2024 - Current
- Supervise and support a team of 7 staff to ensure smooth shift operations and excellent customer experience.
- Assist the Restaurant Manager in achieving sales targets, managing labour costs, and optimizing operational efficiency.
- Train new team members on KFC standards, customer interaction, hygiene protocols, and product preparation.
- Ensure strict adherence to food safety and cleanliness guidelines in accordance with company and legal standards.
- Handle escalated customer concerns and resolve issues promptly and professionally.
- Manage inventory orders, deliveries, and stock rotation to reduce waste and ensure availability.
- Conduct cash reconciliations and maintain accurate financial records at the end of each shift.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Customer Service Representative
Genpact
07.2020 - 06.2024
- Handled an average of 50 customer calls daily, addressing inquiries, complaints, and providing information about products and services.
- Achieved a 100% customer satisfaction rating through effective communication and problem resolution.
- Collaborated with team members to streamline processes and improve service delivery.
- Documented customer interactions and maintained accurate records using CRM software.
Education
Associate of Arts - Accounting And Finance
Bhavans Vivekananda
Hyderabad, India05-2009
Skills
- Strong customer service and communication skills
- Technical Proficiency
- Multitasking, Problem Solving and Team Collaboration
- Customer Service Excellence
Timeline
Assistant Manager
KFC Greenlane
11.2024 - Current
Customer Service Representative
Genpact
07.2020 - 06.2024
Associate of Arts - Accounting And Finance
Bhavans Vivekananda
Similar Profiles
Amir AmirAmir Amir
Shift Supervisor,Team Memeber, Cook at KFC LynfieldShift Supervisor,Team Memeber, Cook at KFC Lynfield
Di CaiDi Cai
Care Coordinator/Health Care Assistant at The Doctors GreenlaneCare Coordinator/Health Care Assistant at The Doctors Greenlane
Priscilla DavidPriscilla David
Dental Assistant at Greenlane Dental Implants & Cosmetics InstituteDental Assistant at Greenlane Dental Implants & Cosmetics Institute
Aaron SomersetAaron Somerset
Business Development Manager at StarshipitBusiness Development Manager at Starshipit
Georgina Awubawuni AdaatuahGeorgina Awubawuni Adaatuah
C.A.P. Clinical Placement at St. Margaret Hospital/Care HomeC.A.P. Clinical Placement at St. Margaret Hospital/Care Home