David Cassidy
Palmerston North,MWT
Summary
At Smartenvironmental Ltd, I spearheaded operations, significantly enhancing team productivity and customer satisfaction through expert logistics oversight and conflict resolution. My leadership reduced employee turnover, while my proficiency in operations management and class 2 and 4 truck driving tailored services to key customer needs, demonstrating a blend of hard and soft skills vital for operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Smartenvironmental Ltd
12.2019 - Current
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for [Number] employees.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Education
Otaki Collage
Otaki, NZSkills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Logistics Oversight
- class 2 and 4 truck driving
- machinery operator
- servicing of fleet
Accomplishments
- Supervised team of 15 staff members over 7 rts sites
- day to day care of 8 trucks in our fleet
Certification
- class 4 and wtrf and crain Driver's License
- First Aid Certification
- Forklift Certification
Timeline
Operations Supervisor
Smartenvironmental Ltd
12.2019 - Current
Otaki Collage
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