Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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David Elgar

Summary

Proven leader in streamlining operations and enhancing customer satisfaction, notably at North Auckland Harley Davidson. Expert in inventory management and customer service, achieving significant improvements in efficiency and cost reduction. Skilled in fostering strong supplier and client relations, driving operational excellence and team productivity without exceeding a single numerical percentage. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Focused [Job Title] well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering [Number] years of progressive experience in field. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Parts Manager

North Auckland Harley Davidson
10.2019 - Current
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Provided timely, insightful and accurate reports to upper management.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Oversaw the implementation of a new parts catalogue system, improving accuracy and accessibility for both staff members and customers.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
  • Prepared detailed project estimates and reports for management review.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.

Dealership Manager/ Finance & Insurance Manager

Warkworth Yamaha
05.2015 - 09.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Proactively identified solutions for customers experiencing credit issues.

Manager / Sales/ Finance & Insurance

Motorcycle Central Yamaha
02.2013 - 04.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Marine Sales / Finance & Insurance

Family Boats
06.2011 - 03.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Lynfield College
MOUNT ROSKILL, NZ

Skills

  • Invoice Processing
  • Customer Service
  • Inventory Management
  • Ordering parts
  • Improving customer satisfaction
  • Stock management
  • Inventory Auditing
  • Returns processing
  • Inventory Restocking
  • Forklift Operation
  • Customer Relations
  • Problem-Solving
  • Decision-Making
  • Cost Tracking
  • Client Relations
  • Supply Requisition

Accomplishments

Top Sales person for Waikato Yamaha 5 years in a row.


Top Finance & Insurance for Waikato Yamaha 5 years in a row

Timeline

Parts Manager

North Auckland Harley Davidson
10.2019 - Current

Dealership Manager/ Finance & Insurance Manager

Warkworth Yamaha
05.2015 - 09.2019

Manager / Sales/ Finance & Insurance

Motorcycle Central Yamaha
02.2013 - 04.2015

Marine Sales / Finance & Insurance

Family Boats
06.2011 - 03.2015

High School Diploma -

Lynfield College

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David Elgar