Results-driven leader with extensive experience in organisational and people management. Demonstrated success in strategic planning, operational administration, and financial oversight. Expertise in building high-performing teams and fostering stakeholder relationships to drive growth. Skilled in developing strategic frameworks that enhance community participation and wellbeing.
Overview
13
13
years of professional experience
Work History
Operations Manager
Action Sports Group Ltd.
Bay of Plenty, NZ
11.2022 - Current
Facilitated collaboration among sporting bodies, local clubs, and government agencies for shared initiatives.
Developed management policies and procedures to enhance operational efficiency.
Managed finances, including budgeting and reporting, to ensure fiscal responsibility.
Standardized best practices to improve organizational performance across all functions.
Leveraged data insights to guide decisions on service provision, recruitment, and resource allocation.
Ensured high-quality consumer experiences through close teamwork and engagement.
Identified risks while developing policies and procedures to mitigate potential issues.
Oversaw event management for local, regional, and national climbing competitions.
Partner & General Manager
Reform Fitness Newmarket Ltd.
Auckland, <ul>
<li>Spearheaded multi-site expansion into Auckland by implementing comprehensive regional strategies.<br>
Directed all aspects of facility management, focusing on staff engagement and client satisfaction.<br>
Conducted training sessions for both new hires and current trainers to enhance skill sets.<br>
Reviewed and refined business strategies alongside company policies to ensure effectiveness.<br>
Crafted scalable strategic frameworks tailored to meet local investment criteria for growth.<br>
Produced educational materials aimed at standardizing training excellence across sites.<br>
Guided team dynamics to promote a culture of respect, learning, and professional development.<br>
Partnered with fitness specialists to elevate customer experience through innovative practices.</li>
</ul>
10.2015 - 05.2022
Spearheaded multi-site expansion into Auckland by implementing comprehensive regional strategies.
Directed all aspects of facility management, focusing on staff engagement and client satisfaction.
Conducted training sessions for both new hires and current trainers to enhance skill sets.
Reviewed and refined business strategies alongside company policies to ensure effectiveness.
Crafted scalable strategic frameworks tailored to meet local investment criteria for growth.
Produced educational materials aimed at standardizing training excellence across sites.
Guided team dynamics to promote a culture of respect, learning, and professional development.
Partnered with fitness specialists to elevate customer experience through innovative practices.