Summary
Overview
Work History
Education
Skills
Timeline
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David Fesuiai

Papakura

Summary

I am currently working as Call Centre Representative for Etu Pasifika Auckland under Pasifika Medical Association Group, managing patient interactions and resolving medical inquiries. Known for a collaborative approach and consistently achieving high satisfaction ratings. Adaptable and reliable, with strong skills in active listening and problem-solving.

Overview

19
19
years of professional experience

Work History

Call Center Representative

Pasifika Medical Association Group
03.2022 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Storeman

GriffinsFood
03.2011 - 10.2020
  • Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
  • Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
  • Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
  • Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.

Inventory Clerk (part-time)

Lucky Food Town
08.2010 - 12.2010
  • Maintained inventory count, tracked usage, and documented variances.
  • Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
  • Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
  • Completed physical inventory counts each month.

Maintance Supervisor

R&M Landscaping
08.2009 - 08.2010
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Order Picker (part - Time)

Progressive Wholesale Supplier
05.2006 - 08.2006
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to the pick list and packing slip requirements.

Education

Otahuhu College
Auckland, NZ

Leififi College
Samoa

Skills

  • Problem-solving skills
  • Customer support
  • Call centre customer service
  • Answering questions
  • Complaint resolution
  • Customer service
  • Machine Operator
  • Forklift Operator
  • Delivery Driver
  • Robotic Machinery Operator
  • Dispatch Officer

Timeline

Call Center Representative

Pasifika Medical Association Group
03.2022 - Current

Storeman

GriffinsFood
03.2011 - 10.2020

Inventory Clerk (part-time)

Lucky Food Town
08.2010 - 12.2010

Maintance Supervisor

R&M Landscaping
08.2009 - 08.2010

Order Picker (part - Time)

Progressive Wholesale Supplier
05.2006 - 08.2006

Leififi College

Otahuhu College

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David Fesuiai