David Harvey

Fairfield,Hamilton

Summary

Enthusiastic bar manager with 6 years of experience in high-volume environments. Proven track record of delivering exceptional customer service and crafting delicious drinks. Skilled in building strong relationships with customers and team members, fostering a positive atmosphere.

Overview

years of professional experience

Work History

Bar Manager / Assistant Manager

The Keg Room

08.2024 - Current

Lead, mentor and develop bar and floor staff through ongoing training in cocktail preparation, customer engagement and service standards
Manage all day-to-day bar and floor operations, consistently delivering efficient service during busy shifts exceeding 250 cocktails on high volume nights
Designed and introduced monthly $10 cocktail menus featuring seasonal ingredients and aligned with sales trends, enhancing customer engagement and driving repeat visits
Managed stock ordering, inventory control and cost management to reduce waste and increase profitability
Cultivated strong relationships with regular patrons, fostering customer loyalty and generating positive online reviews
Worked closely alongside venue management to continually improve service standards and operational efficiency
Maintained excellent compliance with licensing, health & safety and responsible alcohol service
Developed detailed cocktail specifications and recipe systems ensuring consistency

Duty Manager / Bar Manager

Smitty's Sports bar

09.2023 - 08.2024

Delivered fast, accurate service within a high-volume sports bar environment
Memorized preferences of over 100 regular customers, enhancing customer rapport and loyalty
Managed gaming room operations and ensured compliance with all gaming regulations
Trained junior staff in customer service, drink preparation, and venue procedures, improving overall service quality
Resolved customer issues with calm, professional conflict resolution techniques, ensuring a positive experience
Maintained high standards of cleanliness, organisation and presentation across the venue.

Duty Manager / Bartender

The Whitianga Hotel

08.2020 - 08.2023

Assumed Duty Manager role overseeing daily venue operations to ensure smooth functioning
Provided efficient service during large events and peak trading periods, maintaining high customer satisfaction
Managed opening and closing procedures, cash handling and gaming operation
Trained and onboarded new staff members, enhancing team readiness and service quality
Ensured compliance with health & safety, licensing and emergency procedures

Education

Limited-Service Volunteer Course -

New Zealand Defence Force

Auckland

01-2020

NCEA Levels 1 & 2 -

Mercury Bay Area School

01-2018

Skills

Mixing Cocktails
Quick and Efficient
Leadership and Teamwork
Friendly and Approachable
Time Management

Communication
Customer engagement
Menu Creation
Strong Multitasking
Sales Oriented

Qualifications And Achievements

2026, 2nd Place - Monteiths Wild Food Challenge
2025, Winner - Best Local Gastro Pub NZ
2023, Licence Controller Qualification
2023, Duty Managers Certificate

Timeline