David Imparato
Gulf Harbour
Summary
Motivated insurance professional seeking a Claims position where I can leverage over a decade of customer service, problem-solving, and account management experience to deliver efficient claims resolution and enhance client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Claims Consultant
Allianz Insurance
10.2022 - 09.2025
- Manage end-to-end claims processes, ensuring timely assessment and resolution in line with policy coverage and company standards.
- Communicate with clients, brokers, and service providers to gather documentation, clarify policy details, and resolve claims efficiently.
- Investigate and assess claims, applying sound judgement to determine coverage and settlement amounts.
- Maintain accurate records and meet compliance requirements while delivering high levels of customer service.
Agent
Aflac
10.2020 - 04.2022
- Established employer accounts and facilitated insurance enrollments for employees.
- Provided ongoing policyholder support and guidance to ensure understanding of coverage.
- Collaborated with agents to resolve client issues and share best practices.
Technician
EcoGuard Pest Management
11.2020 - 04.2022
- Managed service agreements and identified opportunities for additional sales.
- Maintained compliance with regulations regarding pest control product usage.
Supervisor
LAZ Parking
01.2014 - 08.2019
- First point of contact for customer complaints and service issues, ensuring prompt resolution.
- Trained and supervised staff on operational procedures.
Assistant Manager
Creative Carafes
07.2015 - 11.2018
- Managed large corporate events, overseeing logistics and client satisfaction.
- Supervised event staff to meet client expectations.
Manager
Surfing Slices
12.2012 - 12.2013
- Oversaw HR functions including recruitment, onboarding, and payroll.
- Maintained stock control to achieve annual sales targets.
Team Lead
MinuteMan Parking
04.2007 - 11.2012
- Managed parking operations and supervised staff at waterfront property.
Waiter
Joe’s Crab Shack
09.2003 - 03.2007
- Provided customer service in a high-volume restaurant environment.
Education
Diploma -
Edison High School
Huntington Beach, California01.2004
Skills
- Policy Interpretation
- Customer Service Excellence
- Problem Solving
- Time & Case Management
- Strong Written & Verbal Communication
- Detail-Oriented & Organized
- Claims analysis
Certification
- Resident Insurance Producer — Accident, Health and Life (License #4079401)
- Branch 2 Structural Pest Control — Field Representative (License #FR59691)
Timeline
Claims Consultant
Allianz Insurance
10.2022 - 09.2025
Technician
EcoGuard Pest Management
11.2020 - 04.2022
Agent
Aflac
10.2020 - 04.2022
Assistant Manager
Creative Carafes
07.2015 - 11.2018
Supervisor
LAZ Parking
01.2014 - 08.2019
Manager
Surfing Slices
12.2012 - 12.2013
Team Lead
MinuteMan Parking
04.2007 - 11.2012
Waiter
Joe’s Crab Shack
09.2003 - 03.2007
Diploma -
Edison High School
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