David James Young
Cambridge,WKO
Summary
I am a highly committed and ambitious individual with strong interpersonal, analytical and communication skills. I have accumulated experience in management, customer service, sales and several aspects of analytics in a fast moving and demanding environment. Whilst in my management roles, I have experience in analysing KPI’s, performance management, coaching and development, budget management and process improvement.
Overview
17
17
years of professional experience
Work History
Retail Manager
Mitre Ten
Hamilton, WKO
01.2024 - 07.2025
Branch manager
Trade depot Hamilton
Hamilton, NZ
11.2022 - 07.2023
Showroom Team Leader
PlaceMakers (Fletcher Group)
Mount Wellington
09.2020 - 11.2022
- Improved the culture in the showroom by recruiting well, coaching and developing the team as well as improving responsibility and accountability.
- Continuing sales growth during challenging times, eg. through Covid and lockdowns.
- Working with suppliers on improving range and visual merchandising to improve sales.
- Collaborating with inventory team to get the best min/max and range levels.
- Improving processes around dead stock to decrease stock holdings $ value.
- Coaching, training and development of the team, eg. on loss prevention with fraud, theft and transaction errors.
- Liaising with all parts of the business to improve processes in the showroom.
- Assisting the Branch Manager with all events, eg. monster tools and trade breakfasts.
- Providing numerous training opportunities for my team with suppliers and other parts of the business.
Menswear Department Manager
Farmers
01.2020 - 09.2020
Store Manager
Le Creuset
Auckland
12.2016 - 01.2020
- Established and set up the flagship and only shop of its kind in New Zealand.
- Set up all aspects of the business from scratch, eg. KPI tracking, inventory management, standards of service, effective store layout and VM in limited space.
- Achieved an average of 27% sales growth in the second year and 21% in the third year, despite an average 20% footfall drop in both years. We were the only store with growth in 2018.
- Increased average ATV by $22 in second year and $5 in year 3. ATV on average was $178 which was $25 above Australia and New Zealand average.
- Consistently competed with and achieved more than the 10 Australian stores on the majority of KPI’s..
- Created and introduced KPI Trackers which led to more effective reporting to head office.
Team Leader
Staples
04.2016 - 08.2016
Branch Manager
Marc Charity Shop
07.2015 - 03.2016
Branch Manager
Restaurant Brands NZ (KFC)
NZ
05.2012 - 10.2014
- Increased store sales year on year by an average of 5%.
- Ensured the cost of labour was below an average of 18%.
- Improved ‘mystery shop’ scores from below-target to on-target.
- Improved the internal audit score by 20% during my employment to on-target from seriously below-target.
- Day to day running and management of the store, responsible for 20-25 people
Mobile Phones Store Manager
2 Degrees NZ
NZ
06.2011 - 03.2012
Mobile Customer Service & Dealer Support
2 Degrees NZ
NZ
11.2010 - 06.2011
Backpacking/travelling jobs
10.2008 - 11.2010
Skills
- Process management
- Decision making
- Attention to detail
- Time management
- Organised
- Improving efficiency
- Manage multiple and conflicting priorities
- Microsoft Office Suite
- Power BI
- Store operations
ATTRIBUTES
- Fun and approachable
- Loyal and hardworking
- Collaborative mindset
- Driven to grow and progress myself and others around me
Timeline
Retail Manager
Mitre Ten
01.2024 - 07.2025
Branch manager
Trade depot Hamilton
11.2022 - 07.2023
Showroom Team Leader
PlaceMakers (Fletcher Group)
09.2020 - 11.2022
Menswear Department Manager
Farmers
01.2020 - 09.2020
Store Manager
Le Creuset
12.2016 - 01.2020
Team Leader
Staples
04.2016 - 08.2016
Branch Manager
Marc Charity Shop
07.2015 - 03.2016
Branch Manager
Restaurant Brands NZ (KFC)
05.2012 - 10.2014
Mobile Phones Store Manager
2 Degrees NZ
06.2011 - 03.2012
Mobile Customer Service & Dealer Support
2 Degrees NZ
11.2010 - 06.2011
Backpacking/travelling jobs
10.2008 - 11.2010