David Koningham
Northshore,Auckland
Summary
Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
32
32
years of professional experience
Work History
Director
ACOL
01.2014 - 01.2024
- Managed budgeting and financial planning processes for the organization.
- Implemented systems for tracking progress on key initiatives or projects.
- Developed and executed marketing strategies to increase brand awareness and market share.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, trained, supervised, evaluated and mentored staff members.
Commercial Cleaning National Franchise Manager
Clean Planet
01.2008 - 01.2014
- Implemented successful business strategies to increase revenue and target new markets.
- Maintained records of all activities related to franchising operations including contracts, royalties, fees.
- Organized regional meetings, conferences, and workshops to promote brand awareness among franchisees.
- Created marketing materials for franchisor-franchisee relations.
- Managed the development of operations manuals and training programs for new franchises.
- Cultivated relationships with existing franchise owners to ensure compliance with brand standards.
- Reviewed complaints from customers about service quality at various locations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Negotiated terms for renewing or terminating existing franchise agreements.
- Resolved conflicts between corporate headquarters and individual franchises.
- Identified potential new franchisees and conducted due diligence reviews.
- Collaborated with other departments such as Human Resources, Accounting, and Operations to resolve issues within the network.
- Monitored financial performance of all franchises in the network.
- Developed and implemented franchise recruitment strategies.
Commercial Cleaning Area Manager
OCS
01.2004 - 01.2007
- Oversaw the recruitment process for new staff members including interviewing and training.
- Supervised business functions, employee staffing, customer retention and financial accountability for contracts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved conflicts between employees or customers in a professional manner.
- Supervised employees, ensuring optimal productivity.
- Worked effectively in team environments to make the workplace more productive.
Hospitality Manager
Spotless
01.2000 - 01.2003
- Built and maintained productive relationships with employees.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Answered guest inquiries regarding hotel offerings and services.
- Oversaw recruiting, interviews and new employee hiring.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
Franchisee (hospitality)
Robert Harris
01.1992 - 01.1997
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Scheduled employees per location to keep shifts well-staffed.
- Provided guidance on legal matters related to running a franchised business such as copyright infringement or trademark issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled customer inquiries and complaints promptly in order to maintain high levels of customer satisfaction throughout the franchise network.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
Bachelor of Commerce -
University of Auckland
General Managers Certificate -
Skills
- Solution Driven
- Contract management
- Focus
- Profitability
- Software
- Customer Relationships
- Hiring and retention
- Decision-making
- Team building
- Leadership development
- Multitasking and organization
- Business strategy
Timeline
Director
ACOL
01.2014 - 01.2024
Commercial Cleaning National Franchise Manager
Clean Planet
01.2008 - 01.2014
Commercial Cleaning Area Manager
OCS
01.2004 - 01.2007
Hospitality Manager
Spotless
01.2000 - 01.2003
Franchisee (hospitality)
Robert Harris
01.1992 - 01.1997
Bachelor of Commerce -
University of Auckland
General Managers Certificate -
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