David Malo
Auckland
Summary
A dedicated Client Services professional with an extensive background in customer services in the fire and general insurance industries. Passionate about being part of a successful and productive team. Enjoys helping people. Builds strong working relationships with colleagues, managers and customers.
Relevant Skills and Experience
Customer Focused: A proactive and approachable professional who goes the extra mile to meet and exceed customer expectations. Keeps customers informed.
Communication: A confident communicator with strong listening skills. Quickly builds rapport and puts people at ease.
Problem Solving: Solution focused with good negotiation skills.
Time Management: Proven ability to plan and manage busy workloads, prioritising work to meet deadlines.
Overview
27
27
years of professional experience
Work History
Claims Consultant
Tower Insurance
01.2011 - 01.2024
- Lodge & manage claims – House, Contents and Motor Vehicle on 0800...phone calls
- Service existing claims
- Settle claims
- Achievements:
- Consistently received positive feedback from customers for keeping them informed, explaining things clearly, and for quick turnaround
- Developed a reputation for delivering superior customer service.
Sales Representative
The Cane Factory
Sales Representative Administrator
Ministry of Energy
Client Services Officer
Ansvar Insurance
01.1997 - 01.2011
- Deal with all new and existing clients via the telephone and email
- First port of call
- Provide quotes, underwriting and assistance to insurance brokers
- Respond to enquiries relating to domestic insurances (dwelling, contents, motor vehicle, pleasure craft and motorcycle)
- Handle new policies and general queries, and changes to current insurance policies
- Assist with enquiries and requests for quotes received via the website
- Process information on new business policies and/or policy changes.
Customer Services Officer
State Insurance Prior
01.1997
- Assist customers coming into the office – ‘one stop shop’
- Deal with new policies for fire and general (dwelling, home contents and motor vehicle)
- Sales - Life referrals and finding opportunities for new business or to upgrade cover.
Sales Representative
Combined Insurance Company of America
- Renew existing contracts by collecting a premium
- Cold canvassing for new business.
Interests
Family, church
Walking, watching sports
Music, reading
Rugby and Indoor Basketball
David Malo Page 2
Education
No Degree - School Certificate University Entrance
Mangere College
Mangere Auckland Skills
- Customer Relations
- Customer Consulting
- Customer Service
- Call Center Operations
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Consultant
Tower Insurance
01.2011 - 01.2024
Client Services Officer
Ansvar Insurance
01.1997 - 01.2011
Customer Services Officer
State Insurance Prior
01.1997
No Degree - School Certificate University Entrance
Mangere College
Sales Representative
The Cane Factory
Sales Representative Administrator
Ministry of Energy
Sales Representative
Combined Insurance Company of America
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