DAVID MCLAUGHLIN
Tawa,WEL
Summary
I am a highly motivated, trustworthy professional with years of experience in customer facing roles. With all of my working career being split between 2 businesses, I am a loyal employee and strive to produce the best results possible for both the business and the client. I display great communications skills and I appreciate the importance of client retention. With a give it a go attitude I am willing to get stuck in without hesitation and do my best to achieve the result that is required. An experienced sales consultant and service advisor with over 8 years of experience in the Automotive industry. I hold an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Currently working as the Assistant Brand Manager for Mercedes Benz Wellington, working towards gaining Certification in Sales and excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Brand Manager
Mercedes-Benz Wellington
02.2024 - Current
- Increased brand awareness by developing and executing marketing campaigns.
- Improved customer engagement through social media management and content creation.
- Assisted in successful launch of new products by coordinating cross-functional teams.
- Managed budget allocations for marketing initiatives, ensuring optimal use of resources.
- Collaborated with sales team to develop promotional strategies for key accounts and channels.
Assistant Sales Manager
Gazley Motors Limited
01.2020 - 01.2023
- Provide direct support to the sales manager and facilitate the role in his absence
- Assist in closing deals for the sales consultants
- Manage stock levels and floor plan
- Ensuring the right model mix is available and on display
- Carry out daily meetings with sales team to understand lead flow and hot leads
- Report back to upper management on monthly numbers and areas of potential growth
- Create/maintain listings for vehicle advertising.
Sales Executive
Gazley Motors Limited
04.2018 - 01.2020
- Passed the mystery shop test with high achievement rate of 90%
- Qualified Volkswagen Sales Consultant
- Meet and build trust with clients, isolate reason for purchase and go over potential vehicle options
- Show and demonstrate features that align with clients buying motive
- Facilitated test drive and ensured clients requirements were met
- Move on to close the deal and secure the relationship
- Provide client with help and support post sale
- Maintained relationships and built business off repeat and referral customers
- Managed all of our online sale listings
- Professional photos, scripting and pricing
- Made sure the online presence was as good as it could be
- Managed stock rotation between yards
- Managed traded vehicle reconditioning prior to sale
- Tidily display vehicles in showroom condition
- Closed 17 deals in my first month selling.
Service Advisor
Gazley Motors Limted
04.2015 - 04.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Repaired vehicles a per manufactures guidelines
- Confirmed customer information to ensure all forms of contact which helps with customer database and marketing
- Confirm repair, provide estimate on price
- Manage vehicle through workshop
- Relay requirements to customer, fleet or insurance company
- Complete repair and invoice
- Complete handover
- Handled customer issues with confidence to provide an effective resolution
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Facilitated inter-departmental communication to effectively provide customer support.
Education
Tawa College
WellingtonWhitireia Polytech
Gazley Motors Limited
Skills
- Verbal and written communication
- Customer service qualified
- Product marketing
- Point of sale knowledge
- Excellent people skills
- Problem-solving skills
- Sales expertise
- Relationship building
- Diligent
- Patient
- Health and safety certified
- First aid certified
- Conflict management
- Time management
- Upselling expertise
- Lead development
- Attention for detail
- Full drivers licence
- Managing staff
Certification
- Mitsubishi Certified Sales Consultant
- Volkswagen Certified Sales Consultant
- Volkswagen Certified Service Advisor
- Skoda Certified Service Advisor
- Nissan Certified Service Advisor
- Full Driver Licence with ability to drive manual.
- Health and Safety Certified
- Customer Service Certified
- First Aid Trained
- Hospitality and Tourism Certified
- NCEA level 1
References
- Hayden McKeown, Mercedes Benz Brand Manager, 0273752632
- Richard Pollock, 021554899
Hobbies and Interests
- Golf
- Gaming
- Socialising
- Crossfit to stay fit and healthy
- Photography is enjoyable in my down time as a way to relax
- I love spending time with my dog
Timeline
Assistant Brand Manager
Mercedes-Benz Wellington
02.2024 - Current
Assistant Sales Manager
Gazley Motors Limited
01.2020 - 01.2023
Sales Executive
Gazley Motors Limited
04.2018 - 01.2020
Service Advisor
Gazley Motors Limted
04.2015 - 04.2018
Tawa College
Whitireia Polytech
Gazley Motors Limited
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