David Ryan
Morningside
Summary
With over 20 years of hospitality experience in New Zealand and Ireland, I am looking for a new challenge and am wanting to put my skills to good use in a new sector of the industry I am so passionate about. With a high emphasis on education and training
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Specialist
Lemon Lime & Butter
08.2022 - Current
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Negotiated and worked with venues and vendors to carry out event objectives.
Operations Manager
Black Pineapple Co.
11.2018 - 08.2023
- Working with clients to create bespoke cocktail and beverage experiences
- Liaising with clients on event days ensuring all expectations are met
- Managing staff for preparation and service shifts for multiple events
- Produce/beverage ordering and provisioning
- Staff training and upskilling
- Recruiting and onboarding
- Hosting cocktail Masterclasses
- Staring in online content for education and entertainment
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Director
Cork'n'Caps
01.2018 - Current
Duty Manager
The Orca Restaurant & Bar
03.2016 - 03.2017
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Improved customer service rankings by resolving issues quickly and accurately.
Skills
- 20 years experience in hospitality
- Strong work ethic
- Training and mentoring
- Management and leadership skills
- Problem solving
- Creative
- Personable
- Self-motivated
- Exceptional Communication
- Effective Networking Abilities
- Health and safety
Certification
- License Controller Qualification, Service IQ, 02/09/11
- Leadership 101, Hospitality NZ Training Academy, 11/01/17
- Managers Certificate, Auckland Council, 04/01/24
References
- Julien Maddalon, Director, Cheers@lemonlimeandbutter.com, 022 619 0705
- Frankie Walker, Director, BLACK PINEAPPLE CO, Frankie@blackpineapple.co.nz, 021 501 0844
Timeline
Event Specialist
Lemon Lime & Butter
08.2022 - Current
Operations Manager
Black Pineapple Co.
11.2018 - 08.2023
Director
Cork'n'Caps
01.2018 - Current
Duty Manager
The Orca Restaurant & Bar
03.2016 - 03.2017
- License Controller Qualification, Service IQ, 02/09/11
- Leadership 101, Hospitality NZ Training Academy, 11/01/17
- Managers Certificate, Auckland Council, 04/01/24
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