David Scott
Auckland,Region
Summary
Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
32
32
years of professional experience
Work History
Key Account Manager
Inkbox
11.2020 - 09.2024
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Developed and maintained strong relationships with key clients to ensure long-term business growth.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Key Account Manager
Optiflex
07.2016 - 10.2020
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Customer Service /Sales Account Manager
Colorite / Gravitas Media
01.2002 - 06.2016
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of productsservices.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
Customer Services
Reflex Images
06.1992 - 01.2002
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
NZIM Management Diploma - Management
New Zealand Institute of Management
Auckland, NZSkills
Client Relationship Building
Business Development
Key Account Management
Data-driven decision-making
Problem-Solving
Multitasking Abilities
Attention to Detail
Organizational Skills
Analytical Thinking
Interpersonal Communication
Adaptability and Flexibility
Football
30 Years service to West Auckland Association football club as a Club adminstrator, Coach, Team Manager and Player. Lifer Member of West Auckland AFC and Life Member of Northern Reginal Football.
Timeline
Key Account Manager
Inkbox
11.2020 - 09.2024
Key Account Manager
Optiflex
07.2016 - 10.2020
Customer Service /Sales Account Manager
Colorite / Gravitas Media
01.2002 - 06.2016
Customer Services
Reflex Images
06.1992 - 01.2002
NZIM Management Diploma - Management
New Zealand Institute of Management
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