DAVIDE BOI

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.

• Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
• Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
• Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
• Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
• Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
• Determined appropriate pesticides and herbicides, applying appropriately to protect plants.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

I am responsible of the maintenance of some of the various High end gardens that East West Landscaping maintain in the Auckland area, my duties are drive on site, plan the jobs for the day and be aware of health and safety procedures, I work both independently and as part of a team for some bigger properties.

DUTIES AND RESPONSIBILITIES:

• Soil cultivation, digging, forking, mulching, watering, raking, weeding, edging, pruning, seed sowing, bed preparation and planting
• Repair irrigation system
• The use of push mower, ride on mower, hedge trimmer, weed eater and blower
• To be aware of Health and Safety requirements
• To ensure all equipment, machinery are stored securely
• Prune trees and hedges
• Planting ornamental plants and organize the layout
• Organize Jobs and have direct contact with clients

I was responsible of leading my own gardening team, my duties were drive team on site, explain jobs for the day and be aware of health and safety procedures, our team was in charge of mantainance of various sites all around Auckland

DUTIES AND RESPONSIBILITIES:

• Leading team and supervise workers
• Soil cultivation, digging, forking, mulching, watering, raking, weeding, edging, pruning, seed sowing, bed preparation and planting
• The use of mower, hedge trimmer, weed eater and blower
• To be aware of Health and Safety requirements
• To ensure all equipment, machinery are stored securely
• Prune trees and hedges to help the plant's health and to look good
• Pruning and cutting hedges
• Organize Jobs and have direct contact with clients

I worked for the Ultari Guest house as receptionist to welcome and accommodate international guests visiting Seoul.

Duties and Responability:

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Horticultural and Nursery Grower, I was responsible for the general maintenance of the gardens, plants and lawns at the Hotel Resort
• I also maintained the beautification of the lawns and gardens in order to attract guests to hotels lush and green surroundings.
• Engage guests explaining them difference of plants with names and properties to entertain them

I was responsible for weeding, planting, pruning and watering as well as the general mantainance and appearance of the grounds, gardens and buildings.

I strived to create a pleasant environment that is safe and secure.

• Pleasantly greeted customers and provided prompt and courteous service.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Inspected floor displays, noted missing items and immediately replenished merchandise.
• Stayed current on available products, store promotions and customer service policies to better serve shoppers.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Recommended products to customers to drive sales.

• Checked food goods for quality to remove unwanted items and pack fresh goods.
• Wrapped and packed perishable food in boxes based on quality and quantity.
• Lifted, moved and organized large boxes of food to transport to and from storage.

• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

• Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
• Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
• Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.

• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.