Davina Wainohu
Palmerston North
Summary
Experienced department/shift manager with a proven track record in the hospitality industry. Equipped with the necessary skills to handle high-level management responsibilities. Successful leader prioritizing delivering exceptional customer experiences. Encouraging others to do the same. Takes pride in consistently exceeding expectations. Continuously seeks growth opportunities and expands knowledge through learning new skills. Eager to secure a position that will further develop my management career and provide daily challenges.
Overview
9
9
years of professional experience
Work History
2IC/Assistant Manager
Carl's Jr
07.2022 - Current
- Supervised a team of 8-15 staff members during day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles resulting in the training of 10 staff member to be trained under my guidance into manager and assistmtant manager roles
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Senior Barista/Cafe Manager
Columbus Coffee The Plaza
07.2021 - 07.2022
- Oversaw daily shift operations to ensure seamless service and optimal staff performance
- Managed employee training in all productive areas to provide the highest quality products and service to customers
- Responsible for opening and closing cafe, completing tasks to high standards at all times
- Optimising profit by tracking daily sales trends and assigning labour accordingly
Department Manager
McDonald's Princess Street
11.2016 - 07.2021
- Encouraged profitability through improvements in budget development and resource optimization
- Organised workflow, delegated tasks, and monitored performance to verify task completion
- Evaluated department performance and implemented corrective actions and merit rewards
- Managed facility cleaning, maintenance, and repair needs
- Coordinated fast, accurate service to customers as head of 15-25 person shift
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees
- Maximized employee performance with effective training and close mentoring
- Coached 9 crew into training positions and 3 into management positions within a 12 month period
Front of House Staff Member
Compass Group
10.2015 - 01.2018
- Prepared ingredients by measuring, weighing, mixing, chopping, trimming, and peeling food items
- Bussed and cleaned tables and replenished condiments and supplies
- Satisfied customers with fast, friendly and knowledgeable support
- Managed billing and payments with POS system and accurate order input
- Kept all areas clean, organized and in line with company professional standards
- Enhanced customer satisfaction with fast, knowledgeable service
Skills
- Department Management
- Shift Management
- Inventory Management
- Calm Demeanor
- Positive and Professional
- Strong Communication
- Staff Training
- Team Development
- Production Processes
- Customer Service
References
Trisha Larsen
Restaurant Manager
McDonald's Princess Street
0224321895
Olliver Banks
Assistant Manager
Carl's Jr Palmerston North
0226848702
Timeline
2IC/Assistant Manager
Carl's Jr
07.2022 - Current
Senior Barista/Cafe Manager
Columbus Coffee The Plaza
07.2021 - 07.2022
Department Manager
McDonald's Princess Street
11.2016 - 07.2021
Front of House Staff Member
Compass Group
10.2015 - 01.2018
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