Davinia Faapoi
Otara,Auckland
Summary
Dynamic Master’s graduate with extensive customer service expertise, demonstrating adaptability in fast-paced environments. Committed to continuous learning and development, with a strong track record of working effectively across diverse cultures and age groups. Known for reliability, professionalism, and the ability to prioritize tasks efficiently while maintaining a positive attitude. Passionate about travel and dedicated to providing exceptional support to clients.
Overview
7
7
years of professional experience
Work History
Sales Representative
AA Insurance Limited
Auckland CBD, Auckland
02.2021 - 03.2023
- Promoted and sold insurance policies to clients, including travel policies.
- Developed genuine customer relationships.
- Answered product questions with up-to-date knowledge.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Highlighted key product traits to match client requirements.
- Adhered to company initiatives, and consistently met monthly and yearly targets.
- Identified customer needs by asking questions and advising on the best solutions.
Customer Service Representative
Tower Insurance Limited
Auckland CBD, Auckland
09.2018 - 07.2020
- Ensured elevated customer satisfaction by effectively addressing concerns.
- Maintained composure and professionalism during high-stress situations.
- Ensured accurate input of information in electronic databases.
- Educated customers on special pricing opportunities and company offerings.
- Kept up-to-date with current promotions, exchange guidelines, payment policies, and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
Senior Waiter
Sky City
Auckland CBD, Auckland
08.2016 - 08.2018
- Utilized critical thinking to streamline service processes, ensuring optimal customer satisfaction.
- Trained new waiters, and gave clear and concise briefings to ensure excellent service.
- Delegated service tasks.
- Provided excellent customer service by anticipating guests' needs and ensuring satisfaction.
- Handled multiple tables efficiently while overseeing serving staff.
- Guaranteed adherence to dish presentation standards.
- Ensured understanding of menu details, elements and preparation processes to aid in guest choices.
- Welcomed customers, processed orders, and delivered meals promptly.
Teacher Intern
Papatoetoe Central Primary School
Papatoetoe, Auckland
02.2018 - 06.2018
- Collaborated with teachers to plan and achieve instructional goals and objectives.
- Created lesson plans to incorporate mandated topics and include immersive activities for student engagement.
- Facilitated student engagement and comprehension using targeted instructional methods.
- Implemented questioning and discussion techniques to encourage student participation and knowledge acquisition.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
ESOL Intern
Auckland University of Technology
Auckland, Auckland
07.2017 - 11.2017
- Assisted teachers with developing, planning, and implementing strategies for teaching ESOL classes.
- Facilitated activities designed to promote communication among English language learners from different cultural backgrounds.
- Participated in professional development workshops on topics related to teaching ESOL classes.
- Conducted individual and small group assessments to evaluate student progress.
- Collaborated with other staff members to develop appropriate accommodations for ESOL students.
- Organized resources for use in the classroom, including books, websites, videos, and games.
- Built relationships with students of diverse cultural, social and economic backgrounds.
Education
Master of Arts - English Literature
Massey University
Albany, NZBachelor of Arts - English And New Media Studies
Auckland University of Technology
Auckland, NZSkills
- Cultural Sensitivity
- Exceptional communication skills
- Compassionate
- Advanced Language Proficiency
- Polished Professionalism
- Effective Multitasking
- Critical thinking skills
- Change Adaptability
- Attention to detail
- Bilingual
- Tech Savvy
Languages
English
Native/ Bilingual
Samoan
Native/ Bilingual
References
Dr Erin Mercer
Thesis Supervisor
PH: 09 414 800 ext 43343
Hasta Maniana
AA Team Leader
PH: 0276308692
Timeline
Sales Representative
AA Insurance Limited
02.2021 - 03.2023
Customer Service Representative
Tower Insurance Limited
09.2018 - 07.2020
Teacher Intern
Papatoetoe Central Primary School
02.2018 - 06.2018
ESOL Intern
Auckland University of Technology
07.2017 - 11.2017
Senior Waiter
Sky City
08.2016 - 08.2018
Master of Arts - English Literature
Massey University
Bachelor of Arts - English And New Media Studies
Auckland University of Technology
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