Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Boxer

Auckland

Summary

Dedicated Glasson’s 3IC eager to work as an Assistant Manager at Glassons Sylvia Park. I have a huge passion for delivering quality business performances and am experienced in full time sales assistant with a proven track record for driving sales and delivering excellent customer service. Im a motivational leader able to inspire teams to achieve KPI's weekly, monthly targets. I like to think outside the box and use my ability to support a positive team working environment. I like to keep up with the trends in the clothing industry and I love to work with a wide range of people and am very confident in dealing with the public. I have a huge desire to help others hence, I don’t shy away from difficult scenarios that consist of pressure. My strong leadership role, communication skills and friendly outlook makes me well suited for a Assistant store manager (2IC) facing role.

Overview

5
5
years of professional experience

Work History

Glassons 3rd In Charge

Glassons
04.2024 - Current
  • Morning debriefs with vm for store layouts
  • Reconciled returns and exchanges quickly while following established procedures.
  • Ran the day and night to ensure the team met our kpi goals.
  • Have ran the opening and closing team when manager was unwell or finished shift.
  • Supported management team in developing action plans for addressing underperforming areas.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Developed promotional strategies to increase sales and profitability.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Developed relationships with customers by providing knowledgeable advice about products.
  • Implemented loss prevention measures to protect against shoplifting or theft incidents.
  • Maintained a neat, clean, organized work environment that meets company standards.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Processed sales transactions via cash register
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Full Time Retail Sales Assistant

Glassons
Sylvia Park
01.2024 - Current
  • Increased sales by providing exceptional customer service and product knowledge.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Assisted management in loss prevention efforts by maintaining awareness of potential theft risks.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Located merchandise across various stores to address customer needs.
  • Maintained clean sales floor and straightened and faced merchandise.

Office Administrator

Edge Lifeskills
, Auckland
02.2021 - 11.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Organized, facilitated and participated in community service efforts.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Retail Sales Assistant

Kmart
, Auckland
10.2020 - 10.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales and customer satisfaction through personalized servicing.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Assisted customers with locating and choosing merchandise in store departments.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

CookIsland Professional Dancer

Anuanua Dance Troupe
01.2019 - 01.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Performed in multiple roles by attending daily rehearsals to perfect execution of dance movements.
  • Maintained a professional attitude and work ethic during long rehearsals and performances.
  • Progressed quickly by mastering challenging choreography and routines.
  • Coordinated with choreographers to enhance and refine movements to properly enact intended vision.
  • Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating.
  • Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
  • Choreographed solo, duo, and group performances for contemporary dance company.
  • Incorporated variety of movement styles into percussive dance routines for stage performance.

Babysitter

Many People
, Auckland
01.2019 - 10.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Assisted children with homework assignments and special projects across different subjects.
  • Planned fun outings and educational activities to keep children entertained.
  • Guided school homework and read bedtime stories to support development.
  • Administered medications, following strict instructions from parents and medical labels.
  • Monitored children's play activities to verify safety.
  • Engaged with children on individual basis to build positive relationships.
  • Encouraged children to be understanding and patient with others.
  • Taught children basic life skills, manners and personal hygiene.
  • Helped children complete homework assignments and school projects.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Supervised children on playground to help develop physical and social skills.
  • Promoted language development skills through reading and storytelling.
  • Organized activities that enhanced children's physical, emotional and social well-being.

Social Media Influencer

Instagram and Tiktok
01.2020 - Current
  • Engaged with consumers using education, passion and authenticity.
  • Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
  • Created, curated and managed published content for feed and stories across social media channels.
  • Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
  • Built relationships with other brand ambassadors and influencers to assist in social media strategy.
  • Formulated high-quality written storytelling and visual content for social media campaigns.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Established and maintained positive relationships with customers.
  • Assisted customers with product selection based on individual needs and preferences.
  • Developed creative displays and signage to draw customers to products.
  • Increased sales by effectively communicating product benefits.
  • Worked with team to achieve sales goals for products.

Acting

Background Talent & Warner Bro's
08.2020 - Current
  • Worked collaboratively with other actors to perform scenes and convey stories.
  • Made necessary adjustments to acting, following guidance and requests from directors.
  • Managed time to arrive on set when required to not delay rehearsals and shows.
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Traveled to set locations to complete onsite filming.
  • Learned scripts to understand characters' relationships and develop role interpretations.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Kept in good physical shape to increase fitness and movability on set.
  • Maintained professional attitude and demeanor at all times.
  • Used body language, facial expressions and vocal techniques to convey messages.
  • Collaborated with other performers for scene and character development.

CookIsland Model

Aku Yanga
09.2020 - 06.2021
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Understood fashion trends to accurately portray brand and client briefs.
  • Modeled garments such as dresses, coats, underclothing, and swimwear.
  • Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
  • Developed growing contacts networks to secure regular work.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments.
  • Created looks according to brand directives through photographer, stylist and makeup artist collaboration.
  • Kept up with personal care to cut down on wait times for hair, makeup and styling.
  • Built extensive modeling portfolios showcasing adaptability and versatility for varied brands.
  • Posed for photo shoots to showcase clothing designs and accessories.
  • Participated in video shoots to promote fashion and beauty products.
  • Modeled in editorial shoots for fashion magazines.
  • Walked runways to introduce new collections.
  • Represented companies and brands at conventions and trade shows to promote products and services.
  • Stood for fitting sessions to help designers with clothing size information.
  • Worked with hair and makeup artists for beauty campaigns.
  • Appeared on TV commercials to promote consumer goods.

Education

Saint Kentigern College
Auckland, NZ

Auckland Girls' Grammar School
Auckland

Skills

  • Visual Merchandising
  • Ability to Work Under Pressure
  • Ability to Multitask
  • Effective Time Management
  • Conflict Resolution
  • Interpersonal Communication
  • Public Speaking
  • Adaptability
  • Public Engagement

Timeline

Glassons 3rd In Charge

Glassons
04.2024 - Current

Full Time Retail Sales Assistant

Glassons
01.2024 - Current

Office Administrator

Edge Lifeskills
02.2021 - 11.2023

Retail Sales Assistant

Kmart
10.2020 - 10.2021

CookIsland Model

Aku Yanga
09.2020 - 06.2021

Acting

Background Talent & Warner Bro's
08.2020 - Current

Social Media Influencer

Instagram and Tiktok
01.2020 - Current

CookIsland Professional Dancer

Anuanua Dance Troupe
01.2019 - 01.2024

Babysitter

Many People
01.2019 - 10.2021

Saint Kentigern College

Auckland Girls' Grammar School

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Dawn Boxer