Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dawn Ehler

New Plymouth,Central

Summary

Caring, hardworking and passionate job seeker with strong organizational skills eager to work alongside your children, families, staff and community. I am a mother of two adult children who has been operating the Empire Tea Rooms until recently. Dedicated to greeting and serving customers of all ages, ethnic and special needs. I have with a solid knowledge of service delivery and proven multitasking abilities. Would love the opportunity to be of service to your school community.

Overview

10
10
years of professional experience

Work History

Customer Support Specialist

Air New Zealand

Childcare Provider

Todd Energy Aquatic Centre

Multimedia Developer /Senior Interaction Designer

MA Design

Managing Owner

Empire Tea & Coffee
09.2017 - 09.2023
  • Increased profits by implementing effective cost-saving strategies and streamlining processes.
  • Established strong customer relationships, resulting in repeat business and building a solid loyal customer following.
  • Developed and implemented successful strategies, leading to significant growth in new clients and overall revenue.
  • Managed a high-performing team, fostering a positive work environment that encouraged collaboration and innovation.
  • Payroll in MYOB Ace Payroll, Accounts Receivable and Payable in Xero





Web Designer

Symons Group
08.2013 - 08.2014
  • Contract work for a Website Revamp
  • Enhanced website functionality by implementing responsive design and user-friendly navigation elements.
  • Boosted client satisfaction by delivering visually appealing and intuitive web pages tailored to their specific needs.
  • Streamlined website maintenance and updates through the implementation of content management systems.
  • Collaborated with cross-functional teams, ensuring seamless integration of visual, technical, and marketing components in web projects.
  • Increased online visitor engagement by incorporating interactive features like multimedia elements, and call-to-action buttons.

Education

Bachelor of Arts - Multimedia

School of Audio Engineering
Hamburg
10.1999

Skills

  • Customer Response
  • Sales Support
  • Payment Processing
  • Technical Troubleshooting
  • Appointment Scheduling
  • Quality Assurance
  • Customer Relationship Management (CRM)
  • Technical Proficiency
  • Problem Solving
  • Adaptability
  • Process Improvement
  • Conflict Resolution
  • Critical Thinking
  • Written Communication
  • Time Management
  • Positive Attitude
  • Email Management
  • Complaint Handling
  • Attention to Detail
  • Interpersonal Skills
  • Product Knowledge
  • Telephone Etiquette
  • Multitasking
  • Effective Communication
  • Active Listening
  • Social Media Support
  • Call Management
  • Account Updating
  • Scheduling
  • Paperwork Processing
  • Quality Assurance Controls
  • Customer Relations
  • Microsoft Office Suite
  • POS Systems Expert
  • Microsoft Excel
  • Money Handling Abilities
  • Prioritization
  • Microsoft PowerPoint
  • Report Preparation
  • Research
  • Travel Planning
  • Computer Proficiency
  • Staff Education and Training
  • Recordkeeping Strengths

Languages

English
Native or Bilingual
German
Native or Bilingual
Tongan
Native or Bilingual
Maori
Elementary
French
Elementary

Timeline

Managing Owner

Empire Tea & Coffee
09.2017 - 09.2023

Web Designer

Symons Group
08.2013 - 08.2014

Customer Support Specialist

Air New Zealand

Childcare Provider

Todd Energy Aquatic Centre

Multimedia Developer /Senior Interaction Designer

MA Design

Bachelor of Arts - Multimedia

School of Audio Engineering

Similar Profiles

CREATE PROFILE
Dawn Ehler