Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Dawn Shatford

Wainuiomata,WGTN

Summary

Business-minded professional willing to tackle any task, with a positive attitude to adapt to any situation. Determined to deliver exceptional service and respond to customer questions and inquiries quickly.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Qualified Educator / Responsible Person

Junior Adventures Group
08.2021 - 12.2023
  • I have been working in OSHC, as an assistant coordinator/educator to the Bayswater centre
  • Duties included covering the centre in the absence of the coordinator and help run the service
  • Other duties included programming, administration, bookings and liaising with parents and staff and interacting with the children
  • I was also required to relieve at other services due to staff shortages.
  • Children's ages range from 4 years old (Kindy) upwards.

Team Leader Library Guards

Victoria University Wellington
01.2018 - 08.2021
  • I started as a Library Guard at the Kelburn Campus in Wellington - I learnt all the University sites (4) which involved foot patrol of the sites
  • Duties included checking, locking and unlocking buildings and student/staff requests
  • The role required customer service with students, staff and general public via phone, email and face to face.
  • I also learnt the control room operator role, which was CCTV work, this was also the central communication area for the Security department and University.
  • All roles were based on a 24/7 basis and were every day of the year including public holidays
  • I progressed to Supervisor of the Library and Mobile teams from August 2019 and was also a relief control room operator
  • Duties involved meetings, staffing rosters, hiring and general requests from staff and helping with student requests.

Co-Ordinator

Helping Hands OSHC Maylands
03.2016 - 12.2017
  • In charge of running the centre, administration work, enrolments, preparing/staffing weekly rosters and bookings for each programme
  • Design/plan and put into practice Holiday Program/Before & After school program
  • Complete appropriate paper work to regulations required
  • Administration work and liaising with school, staff and parents
  • Interacting with the children’s activities
  • Pick up and drop off from the school that was located off site

Skills

  • Proven customer service skills with experience in helping customers in a face-to-face environment
  • Great written and oral communication skills
  • Punctual, reliable and conscientious
  • Good at meeting deadlines & accurate data entry skills
  • Work well within a team as well as individually
  • Banking/ Finance and Retail experience
  • Administrative experience
  • Report writing

References

Referees may be supplied if successful at receiving an interview.

Certification

First Aid Certificate Expiry August 2024

Full NZ Car Drivers License

Certificate IV in Children's Services -CHC41212 - April 2015

Supervisor Certificate dated 30 May 2014 (for Children's Services)

WA Working with Children Card current to 30 August 2024



NZQA Security Level 2 - 27360/64 and Level 3 - 27361

Australian Certificate II in Security Operations CPP20218

Timeline

Qualified Educator / Responsible Person

Junior Adventures Group
08.2021 - 12.2023

Team Leader Library Guards

Victoria University Wellington
01.2018 - 08.2021

Co-Ordinator

Helping Hands OSHC Maylands
03.2016 - 12.2017

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Dawn Shatford