Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Dayle Sharland

Beachlands,AUK

Summary

I have been in real estate for over 20 years starting with Main Realty which shortly became C21 Howick. I was a proficient agent often hitting targets that were, given the current climate within the sector, considered to be unattainable. After 4 years in the industry and close to the start of the GFC I diversified my skills and passion for real estate into developing, marketing and managing a real estate software sales programme. I marketed and managed this product for 13 years until it was sold to a competitor company. I joined Bayleys Real Estate in 2009 and was EA and team co-ordinator for one of the high achievers for a period of 9 years. In 2018 I was pursued by another high performer and moved to Ray White to take the position of Client Manager and Sales for another successful and renown team. This is my current position. I have a determination for professional development which saw me undertake a Conveyancing diploma. Due to circumstances outside of my control and the restructuring of the diploma, I decided not to complete this but I do have 5 conveyancing papers which holds me in good stead with aspects of real estate law. I have a passion for compliance which lead me to pursue my Branch Manager’s license as I considered the industry was lacking the professional awareness that it deserved, in the eyes of the public. In my present role I was an integral part in restructuring the team I joined and steered them away from a complex and ineffective structure to the cost efficient and productive team that it is today. Systems and processes were developed which enhanced the existing skills available to us and over time we became a team driven by motivation, energy, financial success and reward and self-satisfaction. I believe I have the required skills to work effectively and with all levels of interaction in this industry and to collaboratively build a team that is functional and effective whilst still being able to enjoy coming to work each day. Good management is not something proven by one person but by a team that share a common vision and goal. That common vision and goal is created and made achievable by good management. I have managed a team of real estate agents for over 4 years now in a highly competitive industry and pride myself of having personally improved the infrastructure and efficiencies of the team whilst dealing with complex and sometimes volatile situations. Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in [Area of expertise]. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

Ray White Team Manager & Sales

Ray White
05.2018 - Current
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Led employee relations through effective communication, coaching, training, and development.
  • Delivered regular team meetings for aligned work towards common goals.
  • Coordinated team collaboration to share ideas and build best practices.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Facilitated meetings to communicate team performance goals and results.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Developed performance measurement strategies, identifying areas for improvement.
  • Evaluated employee performance on [Timeframe] basis and coached and trained [Number] team members, increasing quality of work and employee motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.

Bayleys Team Manager & Sales

Bayleys
12.2009 - 05.2018
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Led employee relations through effective communication, coaching, training, and development.
  • Delivered regular team meetings for aligned work towards common goals.
  • Coordinated team collaboration to share ideas and build best practices.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.

Managing Director

Sharland Distributors Ltd
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Monitored and coordinated workflows to optimize resources.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Led development of comprehensive business plan to maximize profitability and company performance.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Devised and implemented innovative and marketing campaigns to promote products and services.
  • Prepared annual budgets with controls to prevent overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Director

01.1998 - 01.2009

Education

Branch Manager’s Certificate -

NZQA Level 5
Bay Of Plenty Polytechnic
10.2021

Salesperson’s Certificate -

NZQA Level 4
01.2008

Conveyancing Diploma – undergraduate 5 papers -

BOP Polytech

Pre Law -

University of Auckland

St Johns First Aid -

St Johns
01.2023

Skills

  • Word
  • Powerpoint
  • VaultRE
  • MyDesktop
  • Campaign Track
  • Excel
  • Property Suite
  • Docusign
  • Designly
  • Xero
  • Property Smarts
  • Video Punch
  • Homepass
  • Many more minor software packages
  • Team Leadership
  • Compliance
  • Clause writing
  • Document preparation
  • Lead nurturing
  • Team prospecting
  • Stockboard management
  • Training new team members and performance reviews
  • Vendor reporting
  • Negotiations
  • Contract management
  • Campaign management
  • Exit protocols and processes
  • Communication
  • Fiscal competencies
  • Analytical
  • Relationship management
  • Creative problem solver
  • Systems focused
  • Proactive
  • Client and customer development
  • Good listener and arbitrator
  • Written communications
  • Conducting team meetings
  • Creating and fostering business principals and growth
  • Mentoring and Training
  • Sales Leadership
  • Account Management
  • Staff Management
  • Business Planning
  • Financial Management
  • Negotiation
  • Business Administration
  • Client Relationships
  • Business Development
  • Team Collaboration
  • Contract Management
  • Budget Management
  • Project Management

Accomplishments

  • Real Estate Branch Manager
  • Real Estate Salesperson
  • Diploma of Conveyancing – 5 papers
  • Team Manager, Client Services Manager & Sales – Chairman’s Elite team – 5.5 years.
  • St John’s First Aid – 2023
  • Software developer, business owner and management – 13 years
  • Team manager for real estate salesperson high performer - 9 years
  • Greatest achievement – wife and proud mother of successful adult children

References

Ian Taylor, Branch Manager RW Howick, +64 21485735

Timeline

Ray White Team Manager & Sales

Ray White
05.2018 - Current

Bayleys Team Manager & Sales

Bayleys
12.2009 - 05.2018

Director

01.1998 - 01.2009

Managing Director

Sharland Distributors Ltd

Branch Manager’s Certificate -

NZQA Level 5

Salesperson’s Certificate -

NZQA Level 4

Conveyancing Diploma – undergraduate 5 papers -

BOP Polytech

Pre Law -

University of Auckland

St Johns First Aid -

St Johns

Similar Profiles

CREATE PROFILE
Dayle Sharland