Daynah Laurent
Summary
Dynamic hospitality professional with extensive experience at Brown Sugar Cafe, excelling in food preparation and customer service. Proven ability to enhance guest satisfaction through effective problem-solving and a commitment to food safety. Recognized for streamlining operations, resulting in reduced wait times and increased repeat business.
Overview
1
1
year of professional experience
Work History
Hospitality Worker
The Aviator Lim
Thames, WKO
05.2025 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Hospitality Worker
Hautapu Ventures Limited
Taihape, MWT
02.2024 - 11.2024
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Hauraki Plains College
Ngatea, WKOSkills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- Food safety
- Customer service
- Multitasking
- Hospitality services
- Problem-solving skills
- Cash handling
Timeline
Hospitality Worker
The Aviator Lim
05.2025 - Current
Hospitality Worker
Hautapu Ventures Limited
02.2024 - 11.2024
Hauraki Plains College