Dayna Osborne
Tauranga,BOP
Summary
Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
9
9
years of professional experience
Work History
Retail Sales Assistant
Glengarry Wines Thorndon
Wellington, WGN
11.2018 - 02.2022
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Retail Store Manager
Glengarry Wines Courtenay
Wellington, WGN
09.2020 - 09.2021
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Resolved customer service issues promptly.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Bakers Assistant
Sydenham Bakery
Christchurch, CAN
02.2017 - 06.2018
- Decorated baked goods and designed visually appealing displays of finished products.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Washed dishes and sanitized prep area at end of each shift.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Lifted and moved items weighing over 30kg using proper lifting techniques.
- Complied with health and safety codes to protect staff and customers.
Senior Retail Assistant
Glengarry Wines Victoria Park
Auckland, AUK
10.2014 - 12.2016
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Tracked down hard-to-find merchandise at diverse locations.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Answered questions about store policies and addressed customer concerns.
Senior Wait Staff Member
Wooloomooloo Prime
Hong Kong, Hong Kong
08.2012 - 12.2013
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Certificate III - Baking
Manukau Institute of Technology
Auckland, AUK10.2015
Certificate III - WSET 1,2,3
New Zealand School of Food And Wine
Auckland, AUK12.2014
High School Diploma -
Avonside Girls' High School
Christchurch, CAN12.2011
Skills
- Flexible Hours
- Returns and Exchanges
- Available Nights, Weekends and Holidays
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Ability to Lift
- Cleaning and Sanitizing
- Customer Assistance
Accomplishments
- Liquor License holder since 2014.
- Duty Manager Certificate.
- Full drivers license
- First Aid certificate until Oct 2023
References
Tom Mapplebeck - Glengarry Wellington Regional Manager
Cellphone - 027 331 9496
Work - 04 4731637
Email - tom@glengarry.co.nz
Yasmin Sheikh - Baker at Sydenham
Phone - 027 843 2530
Email - Yasmin.ali_x@hotmail.com
Timeline
Retail Store Manager
Glengarry Wines Courtenay
09.2020 - 09.2021
Retail Sales Assistant
Glengarry Wines Thorndon
11.2018 - 02.2022
Bakers Assistant
Sydenham Bakery
02.2017 - 06.2018
Senior Retail Assistant
Glengarry Wines Victoria Park
10.2014 - 12.2016
Senior Wait Staff Member
Wooloomooloo Prime
08.2012 - 12.2013
Certificate III - Baking
Manukau Institute of Technology
Certificate III - WSET 1,2,3
New Zealand School of Food And Wine
High School Diploma -
Avonside Girls' High School
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