Daytia Gage

• Performed various clerical duties by filing and emailing documents and creating customer databases.
• Interpreted patient's needs and introduced services to fit specific requirements.
• Optimised patient experience by delivering superior customer service and effectively troubleshooting issues.
• Placed outbound calls to efficiently and pro-actively book our patients imaging appointments.
• Created and delivered presentations to management to showcase more efficient procedures.
• Developed and implemented systems to track Future Bookings and other procedures.
• Assisted with staff training to enforce quality of customer service and booking requirements.
• Attended telephone skills and program information training sessions to boost aptitude.
• Cross-trained and provided backup support for the Complex Bookings team.

• Managed team productivity and workflow to exceed quality standards.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed staff of 30+ housekeepers.
• Evaluated employee performance and developed improvement plans.
• Communicated repair needs to maintenance staff.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries.
• Managed laundry sorting, washing, drying, and ironing.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Adhered to safety protocols by enforcing proper equipment usage.

Covid Coordinator

• Managed up to 50 people in isolation with a team of three staff.
• Organised isolated travel, accommodation, meals and other requirements for all in isolation.
• Cleaned and inspected the isolation block regularly to maintain and comply with new Covid-19 standards.

• Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.