Emma Rayner
Carterton,WGN
Summary
Dynamic Shop Assistant at Evans with a proven track record in delivering exceptional customer service and building strong relationships. Skilled in cash handling and inventory management, I enhanced customer satisfaction and loyalty through effective problem resolution and product knowledge, contributing to a positive shopping experience and team success.
Overview
26
26
years of professional experience
Work History
Shop Assistant
Evans
01.1997 - 03.2023
- Provided exceptional customer service, ensuring a positive shopping experience for all customers.
- Assisted in inventory management, tracking stock levels and facilitating timely restocking procedures.
- Maintained store displays, ensuring product visibility and adherence to visual merchandising standards.
- Processed transactions accurately, handling cash and electronic payments with attention to detail.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction and loyalty outcomes.
- Completed daily tasks accurately and on-time to support shop needs.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Developed strong product knowledge to educate customers on features and benefits.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Relationship building
- Team collaboration
Timeline
Shop Assistant
Evans
01.1997 - 03.2023