Accomplished customer-centered professional with extensive experience in both private and public sectors. Demonstrating strong competencies in people leadership, management, and stakeholder management. Strategic implementer with a track record of achieving business process improvements, re-engineering, financial management, and operational change. Committed to the growth and development of individuals, prioritizing health and wellbeing, uplifting leadership capability, and creating an enhanced work environment for team success. Passionate about delivering exceptional customer outcomes and driven by a strong sense of collaboration. Thriving in positive environments, excelling at seizing opportunities presented to teams. Able to manage multiple ongoing initiatives across various methodologies (Lean, Agile, Project and Product Management). Motivated to see teams succeed through a positive and collaborative work culture that embraces the principles of Te Tiriti Waitangi. Demonstrated strong incident management capabilities and served as a planner within the Coordinated Incident Manager System (CIMS) framework. Diverse professional career across multiple disciplines, enjoying meeting new people, developing business strategies, growing functions, and mentoring individuals to achieve their best in any situation. Proven background in delivering engaging results in change, project, risk, and stakeholder management showcasing empathy for team growth and development within this framework.