Dean Pretorius

• Provided excellent customer service by promptly addressing guest needs and inquiries.
• Assisted in setting up dining area to ensure an inviting atmosphere for guests.
• Collaborated with kitchen staff to facilitate smooth food service and timely order delivery.
• Learned menu items and daily specials to effectively inform guests and enhance dining experience.
• Maintained cleanliness and organization of dining space, ensuring compliance with health standards.
• Supported team during peak hours by efficiently managing multiple tables and guest requests.
• Participated in training sessions to develop skills in service techniques and restaurant policies.
• Adapted quickly to changing environments, demonstrating flexibility in high-pressure situations.
• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Supervised server staff and simultaneously served personal section of tables.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Greeted new customers, discussed specials, and took drink orders.
• Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
• Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.

• Maintained cleanliness and organization of buffet stations to enhance guest experience.
• Assisted guests in navigating buffet offerings, ensuring satisfaction with food selections.
• Monitored food presentation and freshness, promptly addressing any issues to maintain quality.
• Collaborated with kitchen staff to replenish food items efficiently during peak service times.
• Implemented proper food handling and safety protocols to ensure compliance with health standards.
• Adapted quickly to changing demands during busy hours, maintaining service efficiency and guest satisfaction.
• Provided exceptional customer service by responding to guest inquiries and requests courteously.
• Fostered strong working relationships with colleagues through effective communication and teamwork during shifts.
• Streamlined inventory management processes, accurately tracking stock levels of buffet items and notifying supervisors of shortages promptly.
• Safeguarded guest health by consistently checking food temperature levels and promptly reporting any discrepancies to management.
• Enhanced customer satisfaction by maintaining a clean and well-stocked buffet area.
• Assisted in training new hires on best practices for buffet attendance, contributing to an overall improvement in team performance.
• Boosted overall restaurant cleanliness, routinely clearing tables, and disposing of used plates and utensils.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Accurately operated cash register to process customer payments.
• Documented customer orders and conveyed special requests to kitchen staff.
• Filled out daily shift log to record amount of food prepared, used and leftover.

• Supervised daily operations in nature reserve, ensuring adherence to safety protocols and environmental standards.
• Trained and mentored team members on best practices in customer service and wildlife management.
• Developed and implemented operational strategies to enhance guest experiences at the resort.
• Coordinated events and activities, collaborating with local vendors to maximize guest engagement.
• Gain exposure in guest relations and reservations
• General front office procedures
• Sell and Market activities and services
• Guest account procedure check
• Assist with telephone service on the switchboard
• Daily cash ups
• Professionally handling complaints
• Supervise functions checking and reporting
• Laundry and Linen Services
• Chemical stores and Stock Control

• Developed comprehensive product knowledge to enhance customer engagement and drive sales conversions.
• Provided tailored solutions by assessing client needs, improving satisfaction and loyalty.
• Managed sales presentations effectively, showcasing product benefits and features to diverse audiences.
• Collaborated with cross-functional teams to streamline processes and improve service delivery.
• Monitor sales numbers and marketing metrics
• Calculate business trends, like monthly sales rates
• Analyze market Trends
• Monitor competition and follow current development
• Find Prospective customers and new target segments
• Meet weekly and monthly sales targets

• Monitored inventory levels to ensure optimal stock availability and minimize shortages.
• Collaborated with suppliers to coordinate timely replenishment of merchandise.
• Implemented process improvements that enhanced efficiency in stock management procedures.
• Trained new team members on replenishment procedures and best practices.
• Ensured accurate pricing and labeling of products, minimizing errors and ensuring a seamless shopping experience for customers.
• Participated in regular department meetings to discuss challenges, opportunities, and strategies for improving overall performance metrics related to replenishment tasks.
• Implemented process improvements that resulted in reduced waste, lower costs, and improved sustainability practices within the replenishment operations area.
• Promoted a safe working environment by adhering to safety guidelines during all replenishment activities.
• Supported storewide sales events and promotions by ensuring adequate stock levels of promotional items and timely replenishment of sold-out products.
• Reduced out-of-stock occurrences by closely monitoring sales trends and adjusting inventory levels accordingly.
• Assisted in training new team members on replenishment procedures, contributing to a well-equipped workforce.

• Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
• Trained and mentored staff on operational procedures and best practices.
• Implemented process improvements that enhanced workflow efficiency and reduced wait times.
• Coordinated team schedules to optimize labor resources and meet business demands.
• Ensure that all customer related tasks ar handled accurately and on time to improve guests experience.
• Handle customer complaints and special requests.
• Schedule staff shifts and manage other HR- related tasks
• Maintain an orderly appearance throughout the reception area
• Monitor stock and order office supplies, including stationery and information leaflets and take out menu's
• Prepare monthly management reports on customer feedback, bookings and cancellations.
• Enforce all cash handling, checking and credit procedures.

SAFMA (2022)
Certificate – Fire Prevention & Fire Fighting
SHIPPING & TRANSPORT COLLEGE (PTY) LTD (2022)
Certificate – Personal Safety & Social Responsibility
SHIPPING & TRANSPORT COLLEGE (PTY) LTD (2022)
Certificate – Security Awareness
SHIPPING & TRANSPORT COLLEGE (PTY) LTD (2022)
Certificate – Elementary First Aid
SHIPPING & TRANSPORT COLLEGE (PTY) LTD (2022)
Certificate – Personal survival techniques
ISPS AFRICA (2022)
Certificate – Crowd management & Passenger Safety

• IMPAK HOME SCHOOLING (2016)
  Grade 12 / Senior certificate
  SONDELA ACADEMY & CITY & GUILDS CENTRE (2020)
  ILM Level 3 Leadership & Management
  SONDELA ACADEMY / CITY & GUILDS (2020)
  National Diploma – Food & Beverage Management (Credits 255)
  ACADEMY OF FOOD & BEVERAGE MANAGEMENT (2020)
  Basic Skills Programme in Wine Service & Bartending
  DR ALBERT WORT, LEKGOTLA LEADERSHIP & TRAINING (2021)
  Personal and Professional Leadership Development Programme Levels 1 & 2
  SONDELA ACADEMY (2021)
  Entrepreneurial course: Starting my business, managing my business, growing my business, and I am in charge
  SONDELA ACADEMY (2021)
  115753 – Conduct outcomes-based assessment
  117871 – Facilitate learning using a variety of given methodologies
  117877 – Perform one-on-one training on the job
  SONDELA ACADEMY / CITY & GUILDS (2021)
  Level 2 Asst Chef skills (Credits 45)
  SONDELA ACADEMY / CITY & GUILDS (2021)
  Diploma – Accommodation operations & services (Credits 241)
  SONDELA ACADEMY / CITY & GUILDS (2021)
  Advanced Diploma – Accommodation operations & services (Credits 241)
  SONDELA ACADEMY / CITY & GUILDS (2021)
  Diploma – Reception Operations & Services (Credits 240)
  SONDELA ACADEMY / CITY & GUILDS (2021)
  Level 1 – Food preparation & cooking
  SONDELA ACADEMY / CITY & GUILDS (2021)
  Level 3 – Leadership & Management
  SONDELA ACADEMY (2019)
  Certificate of Achievement (Chef skills)