Dean Rosser
NZ Police Dispatcher
Dairy Flat,AUK
Summary
Attentive Police Dispatcher bringing years of experience prioritizing emergency calls to dispatch appropriate tactical responses. Calm, compassionate and kind professional accustomed to working in high pressure and fast-changing environments. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Reads mapping systems, understands tracking information and provides timely intelligence updates to field staff.
Inspiring Dispatch Coach bringing extensive experience guiding and mentoring trainees to reach optimum potential. Driven and high-achieving with successful trainees throughout career. Passionate about mentoring Dispatch Trainees to build sustainable work habits and ability to maintain personal well being.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Dispatch Coach
NZ Police
Otahuhu, Auckland
03.2021 - Current
- Develop employees to operate radio, telephone and computer applications using correct procedures
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified risks and opportunities with staff performance and promptly address these for resolution
- Developed individualised training plans to achieve staff competency.
- Monitored participant workflow and behaviors throughout training process resulting in stronger development and increased productivity
- Focus on staff wellfare and health and safety to avoid burnout or negative workplace incidents
Dispatcher
NZ Police
Otahuhu, Auckland
08.2014 - Current
- Closely monitor and review ongoing intelligence reports for risks and potential threats. This includes analyzing the inflow of emergency reports for Officers and continuing to track data in real time.
- Directed the tactical response in high-risk environments while exercising sound judgement and prompt decision making
- Use mapping systems to understand geographic landscape and any potential risks whilst planning tactical responses
- Maintained updated and detailed records of calls in database in accordance to applicable polices and standard operating procedures to promote a safe working environment.
- Operate radio, telephone and computer applications to communicate directly with Police officers, emergency communicators and the general public
- Complete daily person administration tasks accurately and ensure training modules are completed in a timely fashion
Crime Reporting Line Communicator
NZ Police
Grey Lynn, Auckland
09.2013 - 08.2014
- Developed communication skills, both verbal and written to ensure relevant information is obtained and documented into formal Police report
- Identify and allocate criminal offence codes to formal reports
- Receive and process intelligence reports
- Receive and process reports from Oranga Tamariki
- Answer non-emergency calls from the general public
Emergency Communicator
NZ Police
Grey Lynn, Auckland
09.2012 - 08.2014
- Answer emergency and non-emergency calls and supervise response prioritisation in accordance to the appropriate policies to ensure effective Police response based on real time information
- Document information into relevant computer applications to ensure critical intelligence is recorded
- Demonstrated creativity and resourcefulness in questioning techniques with combative informants
- Demonstrated respect, empathy and willingness to build rapport with distressed victims to obtain relevant information
Greenskeeper
Lakes Golf Course
Dairy Flat, Auckland
01.2008 - 07.2012
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Applied fertilizers and pesticides to outdoor areas according to health and safety standards.
- Maintained protective gear to ensure up to health and safety standards
- Monitored workplace activities to determine compliance with safety regulations and standards.
Education
Certificate in Air Traffic Services
Airways New Zealand
Christchurch 04.2022 - 12.2023
Emergency And 105 Coaching Course
Royal New Zealand Police College
Porirua, Wellington 03.2021 - 03.2021
Certificate in Horticulture
Southern Institute of Technology
New Zealand 05.2020 - 06.2021
University Entrance Equivalent
Good Shepherd Lutheran College
Noosa, Queensland 01.2007 - 12.2007
Skills
Works well independently as well as in a team
Timeline
Certificate in Air Traffic Services
Airways New Zealand
04.2022 - 12.2023
Dispatch Coach
NZ Police
03.2021 - Current
Emergency And 105 Coaching Course
Royal New Zealand Police College
03.2021 - 03.2021
Certificate in Horticulture
Southern Institute of Technology
05.2020 - 06.2021
Dispatcher
NZ Police
08.2014 - Current
Crime Reporting Line Communicator
NZ Police
09.2013 - 08.2014
Emergency Communicator
NZ Police
09.2012 - 08.2014
Greenskeeper
Lakes Golf Course
01.2008 - 07.2012
University Entrance Equivalent
Good Shepherd Lutheran College
01.2007 - 12.2007
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