Dean Wensor
Auckland
Summary
Seeking a role that aligns with my passion for uplifting others and fostering cohesive teams. Proficient in building genuine relationships and resolving challenges with empathy. Dedicated to workplace cultures of integrity and transparency. Experienced in aviation, retail, and infrastructure management, with a focus on customer service and leadership. Committed to creating vibrant, results-driven environments where positivity thrives.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Alliance Services Ltd
01.2021 - Current
- Client Relationship Management - Communication with new and existing clients, scoping new Business, quoting & communications with Clients
- Operational support of AirVac operations - supporting scheduling Manager/National AirVac Manager/Business Development Manager and General Manager.
Site Traffic Management Supervisor (STMS)
Alliance Services Ltd
07.2020 - 01.2021
- Management of Crew and Stakeholder Management – Clients, RCA, TMA, Public, Crew, subcontractors, and equipment
- Compliance with regulations Temporary Traffic Management (TTM) with CoPTTM - i.e Auditing and monitoring: RCA compliance with TMP, conducting site checks and managing issues with site personnel and completion of regulatory reporting
- Compliance with Health and Safety requirements.
Flight Service Manager
Air New Zealand
02.2006 - 07.2020
- Led ground-based and operational responsibilities for International 777 operations
- Demonstrated effective leadership through aligning values, empowering teams, and fostering a high-performance culture
- Developed and coached cabin crew to achieve Air New Zealand's goals, ensuring exceptional customer satisfaction
- Established strong internal and external relationships and managed crew incidents while maintaining compliance with regulations
- Demonstrated commercial acumen, managed budgets, and drove continuous improvement initiatives, resulting in consistent performance recognition
- Mentored and developed team members to exceed performance expectations.
Skills
- Interpersonal skills
- Networking
- Relationship management
- Health and Safety
- Critical thinking
- Diversity and inclusion
- Strong communication skills
- Strong team player with ability to work autonomously
- Project management
Accomplishments
- Transferable skills used with clients and Teams leading to new role (Customer Service Representative)
- Successful obtaining NZQA TC/STMS and Heavy Truck C2 license
- Significant career advancement of all members of my direct report Team
- Nomination by CEO Christopher Luxon for Air NZ “We're Impressed” Award for Add value Team.
- Mentorship - Developing Aspiring Leaders Programme “Propel”.
- HPE (High Performance Engagement) representative.
- Facilitation of Crew centric sessions to develop solutions to issues identified for incoming Cabin Crew Leadership Team “Say and Solve it”.
- Team Leader; “Add Value” Behavioral Interviewing Training, Core Facilitator & Assessor.
- Creation and delivery of “New Beginnings” change management (ADKAR model Management of Redundancy process)
- Instructional Techniques (Facilitation)
- Recruitment Excellence (New intake recruitment)
- Health & Safety: Hazard identification, Incident assessment and Training.
- National Certificate in Aviation (Flight Attendants) Level 4
- Intermediate First Aid Training - MediTrain
Personality Profile
C/B/D/A, ESFP
References
- Elisha Hart, Client Engagement Manager, VR Competency, 027-233-5483, 027-220-7725
- Melanie Wood, Head of Training, Impac Services Ltd, 021-754-490
Timeline
Customer Service Representative
Alliance Services Ltd
01.2021 - Current
Site Traffic Management Supervisor (STMS)
Alliance Services Ltd
07.2020 - 01.2021
Flight Service Manager
Air New Zealand
02.2006 - 07.2020
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