Deanna Knowles
Plimmerton,WGN
Summary
Accomplished Territory and Sales Manager offering 13 years of experience in relationship, account and team management. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. A quietly confident team player who leads by example and enjoys delivering and exceeding customer expectations by under promising and over delivering.
Overview
29
29
years of professional experience
Work History
Office Support
Woodridge Homes
09.2023 - Current
- Working alongside the Managing Director and Building Manager to support outcomes during and after the building of new homes.
- Defect management on new and existing builds
- Health & Safety
- Invoice management and payment via xero.
- Coordinating weekly meetings & notes
- Office management tasks
Retailer Sales Manager
The Herb Farm
02.2022 - 06.2023
- Management of key accounts, driving business growth within NZ & Au.
- Identifying of opportunities for growth in NZ & Au through researching and analysis of new target markets.
- Liaising with marketing management & key accounts to plan and roll out monthly promotional activity.
- Employing, Training, developing, team building and ongoing coaching of a new sales team in NZ & Au.
- Call cycle planning and management for new business in NZ and Au.
- Delivering sales training for key account sales staff in order to increase sell through.
- Strategic sales planning and implementation.
- Identifying issues, analyzing information and providing solutions to problems.
- Covering sales territories whilst implementing a new sales team.
Sales Representative
The Herb Farm
11.2020 - 02.2022
- Call cycle and strategic planning.
- Identifying and following up cold-call opportunities in order to continue growth in territory.
- Increased sales by offering consultation on products and services, applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Assisted in product placement, visual merchandising, maintaining attractive and inviting appearance of products in order to increase sales in stores.
Sales Representative, New Zealand
Absolute Essential Oil & The Herb Farm
02.2020 - 11.2020
- Call cycle and strategic planning representing two brands across NZ.
- Cold-call leads and closed a large number of new sales over several months for both brands
- Increased sales by offering consultation on products and services, applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Health Wellness Lifestyle Coach
Self Employed
05.2016 - 02.2020
- Lifestyle and wellness consultations
- Coaching clients to implement sustainable wellness plans designed around their personal health goals
- Workshop planning & facilitation on nutrition and lifestyle habits
- Business management & marketing
Area Manager
Pharmacare / Health & Herbs
01.2011 - 04.2016
- Call cycle & strategic business planning
- Maintaining and building new business relationships
- Account management and sales
- Technical training to retail staff
- Analyzing & reporting on sales results
Banking Consultant - Business /Retail
National Bank
01.1995 - 12.2010
Education
Key Account Management - David Forman
Wellington, WGN03.2022
Team Leadership Essentials - Dale Carnegie
Wellington07.2022
Level 3 Certification Wellness Coaching -
Wellness Coaching Australia
Correspondence 2015-201612.2016
Diploma Naturopathy -
NZ College of Naturopathy 1995-1999
New PlymouthCertificate in Management
Open Polytechnic of New Zealand
Lower Hutt, WGN2003
Certificate in Marketing
Open Polytechnic of New Zealand
Lower Hutt, WGN2003
Waimea College
Richmond, Nelson1985
Skills
- Team Collaboration and Leadership
- Relationship & Account Management
- Customer Service
- Business development and strategic planning
- Brand Promotion / Organising & facilitating events
- Sales and product training expertise
- Prospecting / Cold calling / Territory expansion
- CRM tracking / Territory Management
- Analysing and reporting on results
- Self motivator
Personal Interests
I practice yoga and walk daily in nature. I enjoy adventures in the outdoors with family and friends, including, kayaking, mountain biking and tramping. Recently I have taken up pottery classes.
I enjoy working in my organic garden, growing my own fresh fruit, vegetable, edible herbs and flowers. I am a keen plant based cook.
Timeline
Office Support
Woodridge Homes
09.2023 - Current
Retailer Sales Manager
The Herb Farm
02.2022 - 06.2023
Sales Representative
The Herb Farm
11.2020 - 02.2022
Sales Representative, New Zealand
Absolute Essential Oil & The Herb Farm
02.2020 - 11.2020
Health Wellness Lifestyle Coach
Self Employed
05.2016 - 02.2020
Area Manager
Pharmacare / Health & Herbs
01.2011 - 04.2016
Banking Consultant - Business /Retail
National Bank
01.1995 - 12.2010
Key Account Management - David Forman
Team Leadership Essentials - Dale Carnegie
Level 3 Certification Wellness Coaching -
Wellness Coaching Australia
Diploma Naturopathy -
NZ College of Naturopathy 1995-1999
Certificate in Management
Open Polytechnic of New Zealand
Certificate in Marketing
Open Polytechnic of New Zealand
Waimea College
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