Deb Alexander
Napier City,HKB
Summary
My major focus is to ensure our customers are well informed and comfortable how the software works for them. Including suggesting how new features can be implemented if/when they are ready to take on board how those features might affect the business.
I am completely customer focused with a mindfulness that not every customer problem is the burden of the software.
Overview
10
10
years of professional experience
Work History
Senior Business Consultant
Debz Business And Office Services
11.2013 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Formulated recommendations and effective solutions to improve [Business Name] overall profitability and success.
- Strengthened client relationships through effective communication, understanding their needs, and delivering tailored solutions.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Maintained database systems to track and analyze operational data.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Improved client satisfaction by analyzing business processes and implementing customized solutions.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Mentored junior consultants by providing guidance on best practices in consulting methodologies, aiding professional growth, and career development.
- Spearheaded the implementation of new software systems, ensuring seamless integration with existing processes and minimal disruption to daily operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Analyzed and interpreted data to determine any problems or areas that need improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Delivered successful projects by leading cross-functional teams and adopting best practices in project management.
- Created and managed project plans, timelines and budgets.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Gained extensive knowledge in data entry, analysis and reporting.
Skills
- Solution Implementation
- Process Improvement
- Business Planning
Timeline
Senior Business Consultant
Debz Business And Office Services
11.2013 - Current
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