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Debbie Crackett
134 Derby Street, Westport
Summary
Dynamic Theatre Manager at NBS Theatre with a proven track record in facility management and community engagement. Expert in scheduling and venue maintenance, I successfully increased attendance through innovative promotional strategies and enhanced customer satisfaction by fostering strong relationships. Committed to operational excellence and team development, I drive results in fast-paced environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
31
31
years of professional experience
Work History
Theatre Manager
Buller District Council
Westport
05.2010 - 12.2025
- Managed daily operations of theatre, ensuring smooth scheduling and execution of events.
- Developed promotional strategies to increase attendance and foster c
- Led a team of staff, providing mentorship and training to enhance performance and service quality.
- Evaluated operational workflows, identifying areas for improvement to boost efficiency and patron satisfaction.
- Conducted regular evaluations of staff performance identifying strengths weaknesses providing feedback professional development opportunities.
- Coordinated with technical teams on maintenance issues related to lighting, sound systems, stage equipment ensuring optimal functionality.
- Negotiated contracts with performers, production teams, and vendors to secure top talent at competitive rates.
- Maintained high standards of safety and cleanliness throughout the facility by enforcing strict guidelines and procedures.
- Organized fundraising events to support the theatre''s financial stability, expanding community outreach opportunities.
- Resolved conflicts among staff members or patrons diplomatically to maintain a positive working environment and customer satisfaction.
- Coordinated marketing efforts for upcoming shows, increasing ticket sales and audience engagement.
- Oversaw box office operations, streamlining processes for increased efficiency in ticket sales management.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Coordinated scheduling for performances, optimizing resource allocation and staff assignments.
- Managed budgeting processes, ensuring financial compliance and effective resource utilization.
- Collaborated with local artists and organizations to enrich community engagement through diverse programming.
Bank Manager
ANZ Westport
Westport, West Coast
03.1995 - 04.2010
- Oversaw daily banking operations, ensuring compliance with regulatory requirements and company policies.
- Developed strategic initiatives to enhance customer service and improve branch performance.
- Mentored and trained staff, fostering a culture of professional development and teamwork.
- I
- Cultivated strong relationships with clients, enhancing customer retention and satisfaction levels.
- Streamlined operational processes, improving efficiency and reducing turnaround times for customer transactions.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Serviced clients needs with loans, insurance and savings options.
Skills
- Excellent computer skills ie Microsoft Office, specialized programs
- Facility management
- Customer service
- Venue maintenance
- Box office management
- Production oversight
- Emergency preparedness
- Health and safety
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Customer service management
- Schedule management
Interests
Timeline
Theatre Manager
Buller District Council
05.2010 - 12.2025
Bank Manager
ANZ Westport
03.1995 - 04.2010