Debbie Hawke
Cambridge
Summary
Dedicated professional with a strong foundation in customer service, currently pursuing an Accounting Diploma in Waikato. Proven ability to manage client relationships and resolve issues effectively, ensuring high-quality service delivery. Passionate about transitioning into a new field while leveraging extensive experience to contribute positively to team dynamics and client satisfaction. Eager to bring a proactive approach and commitment to excellence to the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Account Manager
Service Foods Ltd
10.2023 - 01.2025
- Managed customer accounts, ensuring timely resolution of inquiries and issues.
- Developed relationships with clients to enhance customer satisfaction and loyalty.
- Coordinated with internal teams to streamline order processing and delivery schedules.
- Led initiatives to optimize workflows, reducing response times for customer inquiries.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained detailed records of customer interactions, ensuring accurate account information at all times.
- Served as a liaison between customers and other departments, ensuring seamless communication and timely resolution of issues.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
Baker/Café Assistant
Papamoa East Bakery
01.2023 - 10.2023
- Prepared a variety of baked goods, ensuring quality and consistency in all products.
- Implemented quality control measures to ensure compliance with health regulations and customer satisfaction.
- Managed daily production schedules, prioritizing tasks to meet peak demand periods effectively.
- Complied with health and safety codes to protect staff and customers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Operated cash registers and processed payments accurately.
- Operated commercial ovens and mixers, maintaining equipment to support daily production needs.
- Assisted with inventory management, tracking ingredient usage to minimize waste.
Childcare Worker
Re-Defined
03.2022 - 01.2023
- Supervised daily activities, ensuring safe and engaging environment for children.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Organized special events aimed at enriching children's experiences through play and interaction.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
National Certificate in Accounting LVL4 -
Open Polytechnic
Cambridge, NZ03-2026
Skills
- Customer account management
- Issue resolution
- Client relationship development
- Data accuracy
- Time management
- Inventory management
- Sanitation compliance
- Quality control measures
- Cash handling accuracy
- Record keeping maintenance
- Equipment operation and maintenance
Certification
- NZ Certificate Level 3 Business Administration and Accounting
- Fork-lift operator certificate
- Biosecurity Ministry for Primary Industries Accredited Person
- Completion of Level 1 and 2 Electrical Trade Skills
- National Certificate Level 3 Maths and English
- 6th form Certificate Food and Nutrition
- 5th form Certificate in Art and Food and Nutrition
Timeline
Customer Service Account Manager
Service Foods Ltd
10.2023 - 01.2025
Baker/Café Assistant
Papamoa East Bakery
01.2023 - 10.2023
Childcare Worker
Re-Defined
03.2022 - 01.2023
National Certificate in Accounting LVL4 -
Open Polytechnic