Debbie Kempson
Morrinsville,Morrinsville
Summary
I am highly effective at taking leadership direction from superiors as well as mentoring junior staff. I believe that willingness to learn and emphasis on teamwork are essential qualities of successful business and working environment. I am focused on maintaining strong relationships with coworkers and community.
Overview
21
21
years of professional experience
Work History
Taxation Administrator
Evans Doyle Accountants
04.2024 - 12.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between Inland Revenue and Evans Doyle fostering open communication channels that improved overall organizational function.
- Streamlined invoice processing, reducing average payment
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Collected, arranged, and input information into database system.
- Gathered, organised and input information into digital database.
Reception, Payroll And Export Certificiation
Greenlea Premier Meats
04.2023 - 02.2024
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Streamlined import and export processes by implementing effective documentation procedures.
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
Taxation Manager
MBS Advisors
03.2022 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Finalise and processed paperwork with Inland Revenue (IRD)
- Liaised between clients and tax authorities such as IRD representatives.
Customer Services Officer
Inland Revenue Department
06.2017 - 03.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Proactively identified potential challenges and offered innovative solutions for addressing them before they became critical issues.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
- Participated in ongoing professional development opportunities aimed at enhancing skills pertinent to the role of Customer Services Officer.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Facilitated successful cross-departmental communication to ensure seamless coordination in resolving customer inquiries.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Station Support Officer
New Zealand Police
01.2006 - 01.2015
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Created, prepared, and delivered reports to various departments.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Streamlined processes to maximize operational results.
- Enhanced team productivity, providing guidance and assistance to junior Support Officers when needed.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Facilitated seamless transitions during system upgrades or migrations through clear communication and user education efforts.
- Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.
- Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
- Coached employees through day-to-day work and complex problems.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Identified recurring issues among customers'' concerns, proposing product improvements based on this feedback for better user experience overall.
- Established rapport with clients, fostering long-term relationships that increased client retention rates.
- Actively participated in departmental initiatives aimed at continuous improvement within the support function environment.
- Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
- Served as a reliable point of contact between clients and specialized teams within the organization, streamlining communication pathways effectively.
- Developed a comprehensive knowledge base, enabling faster response times for common support queries.
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
- Made decisions affecting daily operations such as overseeing purchasing and inventory management.
- Conducted regular training sessions on new products or services to stay current with industry developments.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Managed specialist team to provide technical assistance and customer service.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Identified and resolved discrepancies and errors in customer accounts.
Child Support Officer
Inland Revenue Department
02.2004 - 02.2006
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Calculated child support obligations and debts.
- Explained policies, procedures and instructions to parents.
- Calculated child support obligations and debts to initiate collection actions.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Located parents for gaining child support and prepared records of payments.
- Interviewed involved parties to confirm facts, verify data, and locate persons and financial assets.
- Processed legal documents such as summons, bench warrants, wage attachments, and liens to prepare materials for trials.
- Used [Software] and [Software] to manage and update electronic case files.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Monitored cases for support order compliance and made adjustments.
- Provided exceptional customer service to clients while addressing their concerns, explaining processes, and offering guidance on navigating the child support system effectively.
- Streamlined communication between parents and the agency, ensuring timely resolution of issues and concerns.
- Enhanced child support enforcement by conducting thorough investigations and verifying relevant information.
- Contributed to agency performance goals by consistently meeting or exceeding caseload expectations and maintaining a high percentage of child support collections.
- Increased awareness about child support programs through community outreach efforts such as workshops, presentations, and informational materials.
- Prevented fraudulent claims by cross-checking data and verifying information provided by clients during application processes.
- Expedited case processing times by utilizing advanced software tools for data entry and analysis.
- Boosted efficiency of case management by maintaining accurate records and updating case files regularly.
- Evaluated financial documents to accurately calculate income levels for non-custodial parents and determine realistic payment plans based on their ability to pay.
- Promoted compliance with court orders by monitoring payments and taking appropriate actions in case of nonpayment.
- Negotiated fair payment arrangements between parties involved in disputes over child support amounts or modifications requested due to changes in circumstances.
- Educated non-custodial parents on their rights and responsibilities, ensuring they understand the importance of fulfilling their child support obligations.
- Implemented targeted strategies to locate non-custodial parents who owed past due child support, facilitating prompt payment and accountability.
- Coordinated with employers to facilitate income withholding for delinquent non-custodial parents, ensuring timely collection of payments.
- Ensured timely disbursement of funds to custodial parents by closely monitoring payment schedules and assisting in resolving discrepancies or delays.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
Education
Certificate in Taxation - Certificate in Taxation
The Career Acadamy
Certificate in Accounting - Certificate in Accounting
The Career Academy
01.2023
Certificate in Mental Health - Certificate in Mental Health
The Career Academy
03.2022
Diploma in Business Administration - Diploma in Business Administration
The Career Acadamy
05.2021
Diploma in MYOB - Diploma in MYOB
The Career Academy NZ
02.2020
Certificate in Xero Payroll - Certificate in Xero Payroll
The Career Academy
02.2020
Diploma in Xero - Diploma in Xero
The Career Academy NZ
02.2019
Skills
- Excellent Time Management
- Coordination Skills
- Great Judgment
- People Skills
- Customer Service
- Friendly, Positive Attitude
- Relationship Building
- Training & Development
- Critical Thinking
- Reliable & Trustworthy
- Conflict Resolution
- Data Management
Timeline
Taxation Administrator
Evans Doyle Accountants
04.2024 - 12.2024
Reception, Payroll And Export Certificiation
Greenlea Premier Meats
04.2023 - 02.2024
Taxation Manager
MBS Advisors
03.2022 - 03.2023
Customer Services Officer
Inland Revenue Department
06.2017 - 03.2022
Station Support Officer
New Zealand Police
01.2006 - 01.2015
Child Support Officer
Inland Revenue Department
02.2004 - 02.2006
Certificate in Accounting - Certificate in Accounting
The Career Academy
Certificate in Mental Health - Certificate in Mental Health
The Career Academy
Diploma in Business Administration - Diploma in Business Administration
The Career Acadamy
Diploma in MYOB - Diploma in MYOB
The Career Academy NZ
Certificate in Xero Payroll - Certificate in Xero Payroll
The Career Academy
Diploma in Xero - Diploma in Xero
The Career Academy NZ
Certificate in Taxation - Certificate in Taxation
The Career Acadamy
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