Debbie Mangan
Silverstream,Kaiapoi
Summary
Exceptional customer service skills
Ability to manage multiple activities at once
Ability to deal with challenges and manage conflict
Excellent communication skills
User of Microsoft Office
Demonstrate loyalty to organisational vision and values
Ability to manage multiple activities at once
Ability to deal with challenges and manage conflict
Excellent communication skills
User of Microsoft Office
Demonstrate loyalty to organisational vision and values
Overview
44
44
years of professional experience
Work History
Customer Services Advisor
Ōtautahi Community Housing Trust
Christchurch
05.2017 - Current
To provide exceptionally welcoming customer services by telephone to customers. To provide administrative, tenancy and placements support to other parts of the organisation. Outbound calling and reception duties as required.
2nd In Charge
Interflora Pacific Unit
Christchurch
10.2011 - 04.2017
Maintain a high-volume workload within a fast paced environment. Assisting many clients in any given week and consistently meeting performance targets, especially in peak periods.Helped Interflora attain the highest client service ratings (as determined by external auditors). Including communication skills, listening skills,problem resolution and politeness. Helped to a lesser degree with the website however helped increase the volume of overseas hamper orders on the Interflora website.Reliable and trustworthy.
Sales Executive
Mainland Press
Christchurch
10.2005 - 11.2011
Made redundant in the Call Centre after working on the Buy, Sell & Exchange.
Typographer/Administrator
The Star
Christchurch
03.1989 - 10.2005
Employed as a Typographer, made redundant in that position and moved around the company to fill many positions. Finishing permanently in October 2005 in a part-time position in Adservice Department.
Typography Apprenticeship
The Press
Christchurch
01.1978 - 03.1989
Employed and completed to Trade Certificate level a Typography Apprenticeship.
Education
School Certificate/English/Maths/Geography/Science/Typing -
Aranui High School
Breezes Road, Christchurch1978
Skills
- Customer service
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Extremely organized
Referees
Patricia Furmage Teina Brodie
Phone 0212615627 Phone 0220249457
Retired 2IC - Interflora Team Leader - Interflora
Phone 0212615627 Phone 0220249457
Retired 2IC - Interflora Team Leader - Interflora
Timeline
Customer Services Advisor
Ōtautahi Community Housing Trust
05.2017 - Current
2nd In Charge
Interflora Pacific Unit
10.2011 - 04.2017
Sales Executive
Mainland Press
10.2005 - 11.2011
Typographer/Administrator
The Star
03.1989 - 10.2005
Typography Apprenticeship
The Press
01.1978 - 03.1989
School Certificate/English/Maths/Geography/Science/Typing -
Aranui High School
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