Debbie Petrie
Paraparaumu,New Zealand
Summary
Accomplished Senior Business Analyst with extensive experience at the Electoral Commission, excelling in business process mapping and stakeholder management. Proven track record in risk management and assurance, leading teams to enhance analytical capabilities and deliver impactful solutions. Recognized for mentoring junior analysts and driving significant process improvements across multiple projects.
Overview
26
26
years of professional experience
Work History
Senior Business Analyst
Electoral Commission
10.2024 - Current
- Company Overview: The Electoral Commission has a high demand for business analyst capability to support a large programme of work related to the next General Election
- Deliver robust business analysis across several projects and build capability within the BA team through active mentoring and knowledge sharing
- Engaged with a range of business stakeholders to understand their domain and identify future state outcomes
- Documented current state processes using BPMN process mapping, business risks, current controls and control gaps
- Developed risk bow tie diagrams and future state risk assurance profiles for finance and enrolment processing
- Introduced and shared my knowledge to build BA capability in my team
- Documented high level functional requirements for changes to enrolment data technology
- Contributed analysis and commentary for two mini business cases for enrolment processing and elections finance
- Mentored a business SME to achieve the required standard of analysis for a junior BA
- The Electoral Commission has a high demand for business analyst capability to support a large programme of work related to the next General Election
Senior Business Analyst
Oranga Tamariki
09.2023 - 02.2024
- Company Overview: Youth Justice had undergone a number of reviews into the management and practices employed in Youth Justice residences
- Identified all the significant recommendations from three major reviews into Youth Justice and documented progress against these
- Analysed 5 years of data from multiple data sources to identify the typical journey of young people entering the Youth Justice system from 13-19 years of age to determine what changes could be made that would improve placement decisions and workforce alignment to cohort needs
- Documented the findings from the analysis, highlighting opportunities for change
- Youth Justice had undergone a number of reviews into the management and practices employed in Youth Justice residences
Senior Business Analyst
Te Whatu Ora – Health New Zealand
06.2022 - 08.2023
- Company Overview: Te Whatu Ora is undergoing massive reform to build a more coordinated health system
- Worked on two programmes
- The first relates to the replacement of legacy technology for the National Cervical Screening Programme to support a new HPV screening process that takes effect on 1 July 2023
- As the Lead BA / Interim Product Owner, managed a small team of analysts to write business requirements and develop complex technical business rules for managing events and notifications using Salesforce
- Worked closely with the vendor and business stakeholders to ensure the product build delivered to the business requirements
- Moved to the Health Services Agreements and Payments Programme (HSAAP) to support the identification of risks and mitigation controls for a national payments solution which will process $12B payments to health providers and funders annually
- Designed business control models using ARIS for payments processing and management
- Identified and documented the risks and controls for agreements and payments in Confluence
- Developed data and reporting requirements, and wireframes for operational reporting in the payments domain
- Te Whatu Ora is undergoing massive reform to build a more coordinated health system
Senior Business Analyst
NZ Police
09.2020 - 05.2022
- Company Overview: NZ Police is leading a project on behalf of the Joint Venture for Eliminating Family and Sexual Violence
- Supported the analysis, requirements, and stakeholder engagement for an Indicative Business Case and a Detailed Business Case
- Provided business analysis to two other projects related to Police and Ministry of Health practices for responding to mental health and suicide related incidents
- Supported a proof of concept for improving the Police response to reported, priority 2 incidents of family harm covering 5 Police districts
- NZ Police is leading a project on behalf of the Joint Venture for Eliminating Family and Sexual Violence
Senior Business Analyst (Client Payments)
ACC
10.2018 - 06.2020
- Company Overview: ACC is introducing new functionality in a current system to process weekly compensation payments and manage some client debt
- Document the system user instructions to support the business process change (phase 1)
- Document procedures to support the business processes
- Write the Service Transition Plan (for two of three phases) to enable ACC technical teams to provide service support post implementation
- Develop some technical support documentation for technical support teams
- ACC is introducing new functionality in a current system to process weekly compensation payments and manage some client debt
Senior Business Analyst (Lodgements)
ACC
07.2018 - 09.2018
- Company Overview: ACC is upgrading its current system for receiving ACC claims from providers
- Document the user instructions to support the business process change
- Document the Standard Operating Procedures (SOP) for the Administrator and User roles to support the system security requirements for certification and accreditation
- ACC is upgrading its current system for receiving ACC claims from providers
Workstream Lead (Business Customer)
ACC
07.2017 - 06.2018
- Company Overview: ACC is replacing its core systems for managing ACC policies and levies for all business customers
- Oversee the quality of all the business process and procedure documentation which the new technology system will support, including the digital channel
- Quality review as well as rework of business processes using BPMN 2.0 and supporting procedure documentation
- Developing and maintaining registers for tracking review feedback and actions
- Mentoring and capability building of the process designers
- Preparing material to support process validation workshops
- Stakeholder engagement to ensure that process and procedure design is fit for purpose
- ACC is replacing its core systems for managing ACC policies and levies for all business customers
Senior Business Analyst
Transport Accident Investigation Commission
03.2017 - 07.2017
- Company Overview: TAIC investigates air, marine and rail incidents and recommends action that will improve safety
- Define the linkages between their corporate and operational documentation and to develop process maps for corporate activities that affect the quality of investigation outputs
- Involved in extensive consultation with the executive team as well as the Commissioners to develop the framework
- Analysis also identified improvements for document management and managing business change which are being implemented
- TAIC investigates air, marine and rail incidents and recommends action that will improve safety
Senior Business Analyst
Standards NZ
08.2016 - 03.2017
- Company Overview: Standards NZ became part of MBIE in March 2016
- Documenting current state business processes
- Documenting high level requirements for solutions for managing contacts and their relationships, collaboration and e-commerce
- Developing a data dictionary to assist with interim data management and future data migration
- Standards NZ became part of MBIE in March 2016
Senior Business Analyst
Ministry of Business, Innovation and Employment
08.2015 - 08.2016
- Company Overview: The way in which science investment funding is distributed significantly changed in 2015/16
- Developing and documenting high level and detailed business requirements for the contestable funding lifecycle
- Developing and documenting high level and detailed process maps using BMPN 2.0 for as is and future state
- Developing and documenting detailed business process documentation
- Managing the relationship between developers and the business to ensure the IT system changes met the business requirements
- Developing and documenting management reporting framework and reporting requirements for the MBIE Contestable Fund using the Balanced Scorecard methodology
- Performing analysis and recommending options for business process improvement
- Creating user stories to feed into the overall requirements for a replacement multi organisation grants management system and enhancements to an existing system
- The way in which science investment funding is distributed significantly changed in 2015/16
Senior Business Analyst – Air and Marine
NZ Customs Service
04.2003 - 10.2005
- Developing and documenting operational policies and procedures for managing the movement of people across the border
- Managed the complaints process on behalf of the Business Group
- Investigated applications for the return of seized goods and made recommendations to the Minister of Customs
- Ministerial servicing for the Air and Marine Group
Manager, Business Development Unit – Air and Marine
NZ Customs Service
02.2001 - 04.2003
- Preparation and maintenance of Airport and Marine Business Plan
- Analysing and reporting on business performance using the Balanced Scorecard methodology for business excellence
- Managing a team of 4 business analysts and specialists covering business risk management, business planning and reporting, quality management and business strategy development
- Project management of major initiatives: Cruise Ship Project, Marine and Coastal Project
- Relationship management with key internal and external stakeholders
- Contribute to the development of business strategies which support the strategic direction of Air and Marine and the NZ Customs Service
- Prepare business performance reports for executive management and ministers as required by the Output Agreement
- Budget management for the Business Development Unit
- Development and maintenance of inter-departmental Memoranda of Understanding pertaining to Air and Marine operations
Quality Systems Coordinator – Air and Marine
NZ Customs Service
09.1999 - 02.2001
- Identification of opportunities for continuous improvement as a result of input from operations staff and management, complaints, performance reports, audits
- Development and implementation of document control system for policies and procedures pertaining to Air and Marine operations and management processes
- Development and documenting policies and procedures pertaining to Air and Marine operations and management processes
- Monitoring of compliance with documented policies and procedures
Education
Economics - Policy and Principles
Massey University
01.1993
Management - in the Public Sector
Massey University
01.1993
Bachelor of Arts - Educational Psychology
Victoria University of Wellington
01.1985
Diploma of Teaching -
Wellington College of Education
01.1985
Skills
- Business process mapping
- Risk management and assurance
- Requirements gathering
- Process improvement
- Change management
- BPMN modeling
- Business process improvement
- Stakeholder management
- Mentoring team members
- Operations analysis
- Analytical thinking
- Change impact analysis
Residential Status
NZ citizen
Memberships Interests
- Member of IIBA (International Institute of Business Analysis), Current
- Treasurer, Waikanae Netball Club, Current
- Owner, Colour Homes Ltd, Current
Relevant Courses Attended
- 2011, Co-facilitator Training, Ministry of Justice
- 2009-2010, Landmark Forum / Leaders Programme, Landmark Education
- 2001, Integrity Workshop, NZ Customs Service
- 1999, Leadership Development Programme, State Services Commission
- 1994, Quality Systems Design and Auditing ISO9001, Stebbing & Associates
Timeline
Senior Business Analyst
Electoral Commission
10.2024 - Current
Senior Business Analyst
Oranga Tamariki
09.2023 - 02.2024
Senior Business Analyst
Te Whatu Ora – Health New Zealand
06.2022 - 08.2023
Senior Business Analyst
NZ Police
09.2020 - 05.2022
Senior Business Analyst (Client Payments)
ACC
10.2018 - 06.2020
Senior Business Analyst (Lodgements)
ACC
07.2018 - 09.2018
Workstream Lead (Business Customer)
ACC
07.2017 - 06.2018
Senior Business Analyst
Transport Accident Investigation Commission
03.2017 - 07.2017
Senior Business Analyst
Standards NZ
08.2016 - 03.2017
Senior Business Analyst
Ministry of Business, Innovation and Employment
08.2015 - 08.2016
Senior Business Analyst – Air and Marine
NZ Customs Service
04.2003 - 10.2005
Manager, Business Development Unit – Air and Marine
NZ Customs Service
02.2001 - 04.2003
Quality Systems Coordinator – Air and Marine
NZ Customs Service
09.1999 - 02.2001
Economics - Policy and Principles
Massey University
Management - in the Public Sector
Massey University
Bachelor of Arts - Educational Psychology
Victoria University of Wellington
Diploma of Teaching -
Wellington College of Education
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