Summary
Overview
Work History
Education
Skills
Timeline
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Debbie Webb

TORBAY

Summary

Enthusiastic hardworking Customer Service Professional, known for prioritizing customer service experience and supporting individual needs on a personal level. Multi-talented, diplomatic communicator who can effectively listen to people from all walks of life with confidence and understanding. An upbeat individual with strong relationship building abilities, who uses own life experience and skills to help others who require professional, friendly and efficient customer service to reach a favorable outcome.

Overview

9
9
years of professional experience

Work History

Caregiver

Private Home
02.2023 - 08.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.

Radiology Assistant (Temporary Appointment)

Waitemata District Health board
11.2020 - 06.2021
  • Company Overview: Northshore Hospital Radiology Department
  • Working as a Radiology Assistant
  • Sign patients in via PMS (Patient Management System) and print labels as required
  • Answer phone calls from patients and staff from other departments within the hospital
  • Give each patient a courtesy call to remind them of their next visit and to answer any concerns
  • Be a chaperone for patients or doctors on request, to help patients and doctors feel at ease
  • Northshore Hospital Radiology Department

Administrator/Receptionist Assistant

Fresh Minds by Procare/Ready Steady Quit
01.2019 - 07.2020
  • Company Overview: Auckland
  • Greeted incoming visitors and customers
  • Professionally provided friendly, knowledgeable assistance
  • Answered 0800 Ready Quit Line, registering clients on Indici System, giving brief intervention advice to answer client queries
  • Scheduled and confirmed appointments and meetings of colleagues within the Procare team
  • Received in-bound calls from clients and initiated out-bound daily calls to schedule, reschedule or cancel client appointments
  • Kept records in Medtec and Indici Systems to maintain client data by entering and updating information
  • Auckland

Patient Care Assistant

Waitemata District Health Board
02.2016 - 01.2019
  • Meet & greet patients for check in at Outpatient Department
  • Daily entering patient data on PMS (Patient Management System)
  • Answering calls from patients to address their queries and concerns
  • Patient experience champion
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.

Education

Three Years Secondary Education -

Rangitoto College

Bachelor of Arts Hons - Early Childhood Studies

Middlesex University

NZQA Certificate of Health & Well-being Level 3 -

Waitemata District Health Board

Motivational Interviewing Part 1 &2, ABC Helping People to Stop Smoking E-learning

Ready Steady Quit

Skills

  • Strong organization
  • Respectful and Compassionate
  • Excellent customer service
  • Attention to Detail
  • Effective verbal and written communication
  • Time Management
  • Recordkeeping and File Management
  • Builds strong relationships
  • Experience with PMS
  • Experience with Medtec 32
  • Experience with Indici Patient and Client Management Systems

Timeline

Caregiver

Private Home
02.2023 - 08.2024

Radiology Assistant (Temporary Appointment)

Waitemata District Health board
11.2020 - 06.2021

Administrator/Receptionist Assistant

Fresh Minds by Procare/Ready Steady Quit
01.2019 - 07.2020

Patient Care Assistant

Waitemata District Health Board
02.2016 - 01.2019

Three Years Secondary Education -

Rangitoto College

Bachelor of Arts Hons - Early Childhood Studies

Middlesex University

NZQA Certificate of Health & Well-being Level 3 -

Waitemata District Health Board

Motivational Interviewing Part 1 &2, ABC Helping People to Stop Smoking E-learning

Ready Steady Quit

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Debbie Webb