Debby Deaker
Little Wanganui,WTC
Summary
Dynamic Front of House Team Leader at The Last Resort, recognized for enhancing guest relations and streamlining operations. Proven expertise in staff training and cash handling, fostering a motivated team that improved customer satisfaction. Skilled in problem-solving and maintaining hygiene standards, consistently delivering exceptional service and building lasting guest loyalty.
Experienced with team leadership and customer service excellence. Utilizes strong organizational and interpersonal skills to enhance team performance and guest satisfaction. Knowledge of optimizing workflows and training staff to maintain high standards in dynamic environments.
Professional in hospitality industry with solid foundation in team leadership and customer service. Successfully managed front-of-house operations, ensuring smooth and efficient service. Focused on fostering team collaboration and achieving results, skillfully adapting to changing environments and maintaining high standards. Possess strong organizational skills and excellent communication abilities.
Professional hospitality leader equipped to excel in Front of House role. Proven ability to manage teams, drive customer satisfaction, and adapt to changing operational needs. Strong interpersonal skills, keen organizational abilities, and focus on delivering exceptional guest experiences. Reliable and flexible collaborator dedicated to achieving outstanding results in fast-paced environments.
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
13
13
years of professional experience
Work History
Front of House Team Leader
The Last Resort
02.2021 - 11.2021
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Streamlined front of house operations for improved efficiency and productivity.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
Hospitality Specialist
Bealey Hotel - Southern Alps
12.2008 - 07.2019
- Collaborated with various team members to meet guests' requests.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Monitored compliance with safety regulations resulting in zero major incidents throughout tenure.
- Trained and supervised staff to provide highest level of customer service.
- Conducted regular inspections of facilities to identify maintenance requirements or potential improvements that would enhance the overall guest experience.
- Structured employee work schedules to maintain adequate staffing levels during peak seasons while minimizing labor costs during slower periods.
- Collaborated with event staff to execute successful conferences, banquets, and special occasions.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Provided guests with comprehensive information on local attractions, restaurants, and events, enhancing their stay experience.
- Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
- Established rapport with frequent visitors fostering loyalty towards the establishment.
- Trained new employees in best practices for guest relations, reservation management, and problem resolution.
- Managed reservations, confirming accurate bookings and ensuring seamless guest arrival experiences.
- Coordinated with housekeeping staff to ensure timely room turnovers and optimal cleanliness.
- Improved communication between departments through regular team meetings focused on collaboration and problem-solving strategies.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented and developed customer service training processes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Skills
- Team management
- Food safety compliance
- Guest relations
- Allergy awareness
- Building rapport
Timeline
Front of House Team Leader
The Last Resort
02.2021 - 11.2021
Hospitality Specialist
Bealey Hotel - Southern Alps
12.2008 - 07.2019
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