Debobrata Nandy
Tauranga,BOP
Summary
MBA-qualified Resolution Officer with expertise in compliance, dispute resolution, and customer engagement. Skilled at using intelligence-led insights to assess risk, negotiate outcomes, and guide customers toward sustainable compliance. Proven ability to analyse information, manage complex casework, and deliver fair, customer-focused solutions in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Resolution Officer
EC Credit Control
Napier, NZ
11.2024 - 10.2025
- Reaching out to individuals or businesses with overdue accounts via phone or mail to formalise payment.
- Working with debtors to negotiate payment plans or settlement agreements for outstanding debts.
- Maintaining accurate and up-to-date records of debtor communication and payment history in the system.
- Addressing disputes or queries from debtors, explaining charges, and offering solutions to resolve issues.
Retail Manager
Cafe Anatolia
Napier, NZ
04.2017 - 10.2024
- Oversaw operation in the retail unit that generated $1.2 million in sales revenue.
- Budgeting for purchase and inventory management
- Compile and present weekly payroll reports to HR
- Coached and led a team of 15 individuals in all aspects of retail operations
- Address and resolve customer queries/complaints within the policy
Assistant Manager
Prowess Limited
Tauranga, NZ
10.2016 - 02.2018
- Managed payroll, invoicing, and contracts for up to 100 employees across the horticulture and hospitality sectors.
- Liaised with IRD and the accountant for PAYE, GST, and annual reporting requirements.
- Ensured compliance with employment and tax legislation.
Volunteer Learner
Harris Lathan Limited
Tauranga, NZ
04.2016 - 05.2016
- Verifying the invoices, receipts, bank statements, and other supporting documents.
- Assisting the audit team in communicating with clients to obtain necessary documents or clarification on financial information.
- Assisting in reviewing balance sheets, income statements, and cash flow statements for accuracy and completeness.
- Inputting financial data into accounting software or spreadsheets for further analysis.
Associate Stock Trading
IDLC Securities Limited
Dhaka, Bangladesh
01.2009 - 05.2013
- Executed trades and managed investment portfolios for individual and corporate clients.
- Ensured compliance with SEC, stock exchange, and internal regulations.
- Analysed market trends to provide informed investment advice.
Junior Executive
Kuehne+Nagel
Dhaka, Bangladesh
03.2007 - 09.2007
- Negotiated competitive container rates with shipping agents.
- Prepared and delivered accurate price quotes to exporters within 24 hours, leading to customer satisfaction and repeat business.
- Verifying invoices, packing lists, and container details, and performing data entry with outstanding accuracy.
- Providing tailored solutions to meet shipping and freight requirements for consignments.
- Assisted the supervisor in the preparation of the bill of lading and invoicing. Negotiated shipping rates, prepared quotes, and ensured accuracy in freight documentation.
Education
Postgraduate Diploma - Accounting (Level 8)
University of Waikato
NZNational Diploma - Business (Level 6)
Cornell Institute of Business & Technology
NZMBA - Accounting
University of Dhaka
Dhaka, BangladeshBachelor - Business Administration
East West University
Dhaka, BangladeshSkills
- CCCFA
- Negotiation
- Documentation & Reporting
- MS Excel
Certification
- Xero Payroll, Xero
- Xero Advisor, Xero
Languages
English, Native
Timeline
Resolution Officer
EC Credit Control
11.2024 - 10.2025
Retail Manager
Cafe Anatolia
04.2017 - 10.2024
Assistant Manager
Prowess Limited
10.2016 - 02.2018
Volunteer Learner
Harris Lathan Limited
04.2016 - 05.2016
Associate Stock Trading
IDLC Securities Limited
01.2009 - 05.2013
Junior Executive
Kuehne+Nagel
03.2007 - 09.2007
Postgraduate Diploma - Accounting (Level 8)
University of Waikato
National Diploma - Business (Level 6)
Cornell Institute of Business & Technology
MBA - Accounting
University of Dhaka
Bachelor - Business Administration
East West University