Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DEBORAH BLOOMFIELD

AUCKLAND,Auckland

Summary

Experienced Customer Service Supervisor bringing 20 years of quality performance in customer service support and operations role. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and solving problems.

Overview

32
32
years of professional experience

Work History

Customer Service Supervisor

Polyflor NZ Ltd
01.2009 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.

Customer Service Representative

Polyflor NZ Ltd
01.2000 - 01.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist

Polyflor Nz
07.1998 - 01.2000
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Receptionist

Auckland Owner Drivers
07.1992 - 11.1996
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Diploma In Business -

AUT
Auckland, AUK
1997

High School Diploma -

Manurewa High School
Manurewa, NZ
12.1991

Skills

  • One Call Resolution
  • Positive and Constructive Feedback
  • Records Management
  • Complaint Resolution
  • Problem-Solving
  • Handling Escalations
  • Time Management
  • Continuous Improvement
  • Work Prioritization
  • Delegating Work
  • Team Development
  • Team Building and Leadership
  • Quality Assurance
  • Customer Service
  • Training and Mentoring

References

Zandor King

Polyflor NZ Ltd

Warehouse Manager

PH:  0212676392


Karen Hatton

Polyflor NZ Ltd

Commercial Sales Rep

PH:  0272032320


Jenny Weston

Polyflor NZ Ltd

Domestic Sales Rep

PH:  021 199 5311


Timeline

Customer Service Supervisor

Polyflor NZ Ltd
01.2009 - Current

Customer Service Representative

Polyflor NZ Ltd
01.2000 - 01.2009

Receptionist

Polyflor Nz
07.1998 - 01.2000

Receptionist

Auckland Owner Drivers
07.1992 - 11.1996

Diploma In Business -

AUT

High School Diploma -

Manurewa High School

Similar Profiles

CREATE PROFILE
DEBORAH BLOOMFIELD