Summary
Overview
Work History
Skills
Timeline
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Deborah Hankins

Auckland,Helensville

Summary

Proven Office Manager with a track record of enhancing client satisfaction and streamlining operations at Speedfloor. Leveraged strong communication skills and analytical thinking to improve workflow efficiency and foster client relationships. Expert in vendor management and adept at implementing technology solutions that boost productivity. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Real Estate Office Manager

Graeme Puckey Rentals
04.2016 - 10.2022
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Maintained up-to-date knowledge of local real estate trends and market conditions, sharing insights with team members to inform decision-making processes.
  • Developed strong relationships with clients by maintaining open communication channels and providing regular updates on property status.
  • Oversaw inventory management, tracking property listings and updating relevant databases accurately.
  • Managed financial transactions, ensuring accurate bookkeeping and timely processing of payments.
  • Facilitated communication between legal professionals, assisting in document preparation during closing processes.
  • Evaluated technology tools for the office and implemented software upgrades that streamlined workflows and improved overall efficiency.
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.
  • Created reports, presentations and other materials for executive staff.

Office Manager

Speedfloor
01.2010 - 02.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Skills

  • Strong Communication Skills
  • Time Management Efficiency
  • Vendor Management Experience
  • Analytical thinking abilities
  • Networking and relationship building

Timeline

Real Estate Office Manager

Graeme Puckey Rentals
04.2016 - 10.2022

Office Manager

Speedfloor
01.2010 - 02.2015

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Deborah Hankins