Summary
Overview
Work History
Skills
Timeline
Generic

Deborah Main

Makauri,Gisborne

Summary

With experience across accommodation, hospitality, music festivals and business administration, I have a wide range of skills. I am adept in making key decisions and working with other professionals to achieve goals and solve problems. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. I am a competent communicator, skilled in multitasking and effectively communicating with others. Throughout my roles, I have been responsible for staff management, training and development.

Overview

16
16
years of professional experience

Work History

People & Capability Advisor

Gisborne District Council
, Gisborne (Tūranga Nui A Kiwa)
01.2024 - Current
  • Provided advice to managers on a wide range of topics including personnel policies, procedures and labor legislation.
  • Developed job descriptions for all positions within the company.
  • Resolved employee complaints in an efficient manner while maintaining positive working relationships between staff members.
  • Maintained accurate records of employee data using HR software systems.
  • Coordinated exit interviews upon termination of employees.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Conducted exit interviews and completed employment termination paperwork.
  • Prepared or maintained employment records using human resources management system software.

People & Capability Coordinator

Gisborne District Council
Gisborne, Gisborne (Tūranga Nui A Kiwa)
06.2022 - 01.2024
  • Organized team events to promote a positive work environment.
  • Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
  • Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
  • Maintained employee records in compliance with applicable laws and regulations.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
  • Organized employee directories and updated individual contact information.

Business Administration & Artist Liaison Logistics

SPRMRKT Ltd
Gisborne
10.2016 - 12.2022
  • Fostered client and vendor relationship building through consistent and effective communication
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements and also staff payroll
  • Coordinated staff scheduling to ensure smooth operations over multiple events running simultaneously
  • Handled scheduling and managed timely and effective allocation of resources and calendars
  • Provide administration assistance for the programming department whilst also maintaining budget costs and inventory levels on offers when contracting artists to perform at Rhythm & Vines
  • Create and maintain budgets for each project
  • Booked hotel rooms, car rentals and flights for company trips and the entire artist liaison departments for festivals
  • Liaising with headline Artist management teams to coordinate logistics of travel to festival locations which included procurement and management of private charters, large hotel group bookings across different locations
  • Coordinate, schedule and oversee the Ground Transport department for multiple artists for the duration of the festivals
  • Liaising with multiple departments within Rhythm & Vines Festival to coordinate, procure and manage the staff accommodation requirements for over 350 staff
  • Provide administration assistance for the programming department whilst also maintaining budget costs and inventory levels on offers when contracting artists to perform at Rhythm & Vines.

Office Manager

Valuation Eastland
Gisborne
02.2016 - 11.2018
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
  • Handled scheduling and managed timely and effective allocation of valuers appointments and report deadlines
  • Compiled valuation reports via dictations for the valuers, assisted with data collection and finalised reports in clear formats to distribute to clients
  • Financial control of payroll, accounts receivable, accounts payable, end of Month procedures including Bank Reconciliations.

Hotel Revenue Manager

Quality Hotel Emerald
Gisborne
08.2014 - 02.2016
  • My duties included the role of Front Office Supervisor, Supervision of the Food and Beverage and banqueting operation teams combined with Sales and marketing of the hotel
  • Providing consistency, regular training to staff across all departments to instill excellent customer service skills helped achieve a positive change in customer perception of the hotel as a whole
  • Helped oversee the move from The Grill Room Restaurant to Nick's Bistro, implementing new wine beverage menus and incremental revenue streams in the Bistro.

Front Office Supervisor

Quality Hotel Emerald
Gisborne
05.2012 - 08.2014
  • My duties included Revenue Management of the Hotel inventory and Yield, Website Management, Assisting the General Manager with financial reporting including budget and forecasts
  • Overseeing the Front Office department, housekeeping department and Maintenance departments to ensure smooth running of the hotel to a high standard
  • Helped to increase customer return rates by providing excellent customer service at all times.

Restaurant Manager

Soho Restaurant
Gisborne
08.2011 - 05.2012
  • My duties included staff recruitment, staff training, rosters, day to day operations of the restaurant including Maitradeeing, ordering, stock control, cash up
  • Working with the new owners of Soho, I was responsible for the re-design of the website and marketing of the restaurant
  • I implemented procedures to help with wage costs, cost of sales for both food and beverage and menu analyzing
  • With Soho I was also involved in running the front of house for offsite catering functions from lunches to weddings.

Revenue Yield Manager

Millennium Hotel Christchurch
Christchurch
02.2008 - 08.2010
  • My duties included accommodation inventory, status, website management, collate and analyze statistics, managing commission accruals and payments, reservations, managing and training staff, staff appraisals, assisting with budget and forecasting processes
  • Proactively engaged in strategies to maximise accommodation yields
  • Providing consistency, positive change in customer perception of the hotel and accommodation, more logical and efficient way for reservation operations to operate and increase revenue
  • Implementing full training of the front office staff to ensure that they were fully competent and confident in handling all reservation calls when the reservation department were unavailable, which in return also gave them the knowledge to confidently upsell rooms and offer additional hotel services resulting in incremental revenue.

Office Manager

Bronwyn Kay Agency
  • Creation of Sales & Purchase agreements, Auction terms
  • Financial control of payroll, accounts receivable, accounts payable, end of Month procedures including Bank Reconciliations
  • Introduced strategies to recover and minimise the outstanding debt owed to the company
  • Proactively introduced a new website in line with the rebranding and general overhaul of the previous content for a more interactive website, introducing E-Marketing and feature properties.

Skills

  • Communication
  • Ability to Multitask
  • Fast Learner
  • Ability to Work Under Pressure
  • Initiative and Problem-solving abilities
  • Flexibility and Adaptability
  • Experience in Leadership
  • Customer Service
  • Friendly, Positive Attitude
  • Organizational Skills
  • Reliable and Trustworthy
  • Contract Management
  • Schedule Management
  • Project Coordination

Timeline

People & Capability Advisor

Gisborne District Council
01.2024 - Current

People & Capability Coordinator

Gisborne District Council
06.2022 - 01.2024

Business Administration & Artist Liaison Logistics

SPRMRKT Ltd
10.2016 - 12.2022

Office Manager

Valuation Eastland
02.2016 - 11.2018

Hotel Revenue Manager

Quality Hotel Emerald
08.2014 - 02.2016

Front Office Supervisor

Quality Hotel Emerald
05.2012 - 08.2014

Restaurant Manager

Soho Restaurant
08.2011 - 05.2012

Revenue Yield Manager

Millennium Hotel Christchurch
02.2008 - 08.2010

Office Manager

Bronwyn Kay Agency

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Deborah Main