Deborah Michael
Summary
Proactive with expertise in delivering support services and resolving customer complaints, Strengthening customer-client relationship. Demonstrated competencies in operating multi-line phone systems, efficient in managing and tracking customer records and queries. Seeking to become an intricate part of the company goals & objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Swissport International
03.2023 - 12.2023
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Produced and shared customer service reports to support management decision-making.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Coiffeur Make-up Artist / Sales Representative
Bold & Beautiful
01.2021 - 12.2021
- Maintaining a positive, empathetic and professional attitude towards customers at all times, as customer service is the face of the business
- I love working amongst a team of people and helping others, as it gives me the satisfaction of being sensitive to the needs of customers.
- Built client relationship by offering outstanding service and product knowledge.
- Maintained compelling merchandise presentation that met the company standards.
- Provided application lessons for clients.
Helped to drive & increase sales by excellent product knowledge and up-tp-date information about the trends. - Adhered to the company policies and continually set example in customer service and professional standards.
- following all safety protocols with authorization and customer records and confidential information discreetly.
- Analyzed the needs of clients and provided consultations and applications according to requests.
- Increased client based satisfaction from 95% to 99%.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Customer Service Representative
Denny's
04.2020 - 01.2021
- Maintaining a positive, empathetic and professional attitude towards customers at all times, as customer service is the face of the business. i love working amongst a team of people and helping others, as it gives me the satisfaction of being sensitive to the needs of customers
- Maintaining a positive, empathetic and professional attitude towards customers at all times.
- processing orders, forms, applications and reports. also knowing the products and services inside and out.
- keeping records of customer interactions, transactions, comments and complaints.
- Excellent customer service skills and effective learning skills.
- solving a highly complex level of problems, involving board, in-depth product knowledge, specialty.
- acknowledging and resolving customer inquiries.
- managing a team and working in an agile environment.
- providing feedback on the efficiency of the customer service process.
- effective learning skills, adaptable to change and growth.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
NZ Certified - Certified CAA Pilot License
Ardmore Flying School
Auckland, NZ01.2022
UAE Certified - GCAA Certified Pilot License
Fujairah Flight Training Academy
Fujairah, UAE01.2019
IG -
British Board
Dubai, UAE02.2016
Skills
- MS Office - Word, Excel, Outlook, Power Point
- Business Management
- Cross-cultural sensitivity
- Writing- Word press, Journalism, Technical Writing
- Spreadsheets- Google sheets, Excel, Link to database
- Enterprise System & Social Media- Customer Interactions, Productivity, payment processing
- Growth Mindset
- COMMUNITY & VOLUNTEER EXPERIENCE
- Communications
- Organizational skill
Certification
Ardmore flying school
2021
- Achieved and obtained my private pilot license.
- Highly proficient in aviation safety.
- Meeting all the requirements of CAA & holding class 1 medical certificate.
Representing woman in aviation
2019
- Awarded for communication skills and event hosting, celebrating key women who have helped gender diversity in Aviation industry.
Voice Artist Advertisement
2017
- I Specialized and played a role in voice advertising as a voice artist for educational commercials and promotions.
ADIS (Abu Dhabi)
2009
- 5 year of committed and dedicated art member of Al Reyami Art Exhibition and certified.
Community Experience
Fujairah Flight Training- I was a student counselor and a student representative from. i was presenting the the student body,
decision making and organizing personnel functions. help clients identify goals and potential solutions to problems, seek to improve communication and coping skills.
Technical Skills
- MS Office - Word, Excel, Outlook, Power Point. Writing
- Word press, Journalism, Technical Writing.
- Spreadsheets- Google sheets, Excel, Link to database.
Enterprise System & Social Media - Customer Interactions, Productivity, payment processing.
Hobbies and Interests
- Team Leadership
- Communication
- Management skills
- Art & Traveling
- Strong safety awareness
Languages
English
Native or Bilingual
Hindi
Full Professional
Arabic
Limited Working
Marathi
Professional Working
References
Referees available on request.
Timeline
Airport Customer Service Agent
Swissport International
03.2023 - 12.2023
Coiffeur Make-up Artist / Sales Representative
Bold & Beautiful
01.2021 - 12.2021
Customer Service Representative
Denny's
04.2020 - 01.2021
NZ Certified - Certified CAA Pilot License
Ardmore Flying School
UAE Certified - GCAA Certified Pilot License
Fujairah Flight Training Academy
IG -
British Board
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