Deborah Vlaar
Whanganui,MWT
Summary
I am a motivated manager with a proven track record excelling in sales, conflict resolution and employee engagement. Skilled in optimising and enhancing customer satisfaction through effective communication. A reliable, dedicated employee. Policy and process driven while achieving a desired outcome for people who need help.
Overview
43
43
years of professional experience
Work History
Manager
Stihl Shop Botany
08.2008 - 03.2025
- Last day of employment is 22nd March 2025. Relocating to Whanganui.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organised, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximised performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement.
- Oversaw inventory management, optimising stock levels, and reducing waste.
- Improved customer satisfaction scores by training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on.
- Established staff priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Manager/Owner
EFS Ltd
06.1991 - 03.1995
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and stocking and shipment receiving.
Laboratory Technician
Nestle
08.1989 - 06.1991
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilised tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Documented information by maintaining daily logs and equipment record books.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
Laboratory Technician
Cadbury
12.1981 - 03.1985
Education
STIHL Platinum Technical Certificate - Small Engine Mechanics
STIHL NZ
Botany07.2021
NZQA Level 3 - Customer Service Retail Sales
Service IQ
Auckland, AUKLevel 3 Diploma Travel & Tourism - Tourism And Travel Management
Open Polytechnic NZ
Wellington, WGNUniversity Entrance - General Studies
Rosehill College
Auckland, AUKSkills
I am an active listener and confident in conflict resolution I have empathy and a personal understanding of the challenges in life I am motivated to achieve the desired outcomes required in the role I am well organised, maintain accurate notes/time-lines I work confidently with my peers as well as independently when required I am willing to engage with outside agencies to get the best outcomes for clients I have empathy for people but will follow policies and guidelines I have a good understanding of why it is important to follow up contacts I am confident with IT I
You will find I am a hard worker, reliable and resilient I am excited to be in a position to help people
Timeline
Manager
Stihl Shop Botany
08.2008 - 03.2025
Office Manager/Owner
EFS Ltd
06.1991 - 03.1995
Laboratory Technician
Nestle
08.1989 - 06.1991
Laboratory Technician
Cadbury
12.1981 - 03.1985
STIHL Platinum Technical Certificate - Small Engine Mechanics
STIHL NZ
NZQA Level 3 - Customer Service Retail Sales
Service IQ
Level 3 Diploma Travel & Tourism - Tourism And Travel Management
Open Polytechnic NZ
University Entrance - General Studies
Rosehill College
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